INTERNAL SALES REPRESENTATIVE

Description

Job Summary: Develop and maintain business relationships by conducting consultative sales, identifying opportunities, and promoting the company's portfolio to drive growth and customer retention. Key Highlights: 1. Building strong business relationships 2. Consultative selling and customer prospecting 3. Focus on sustainable growth and customer retention **MISSION** Develop and maintain strong business relationships with existing account customers and new prospects through internal channels, conduct consultative sales, identify business opportunities, promote the company's portfolio, and contribute to sustainable revenue growth and customer retention. **KEY RESPONSIBILITIES:** * Prospect new customers by making telephone and digital contacts and conducting research in commercial databases provided by the company to expand the customer base and generate new business opportunities. * Provide consultative customer service by identifying needs, purchasing profiles, and commercial opportunities through structured questioning and active listening to offer solutions aligned with the customer's business. * Prepare and present commercial proposals using price lists, commercial terms, and company policies to convert opportunities into actual sales. * Register sales orders in the system, verifying commercial, tax, and registration information to ensure correct operational processing. * Follow up on submitted proposals by periodically contacting customers to increase negotiation conversion rates. * Keep the CRM updated by recording contacts, negotiations, and opportunities to ensure traceability and efficient portfolio management. * Monitor invoiced and ongoing orders by consulting internal systems and support departments to provide accurate information to customers. * Reactivate inactive customers by conducting structured outreach and presenting commercial opportunities to recover portfolio revenue. * Identify cross-selling opportunities by analyzing purchase history and customer profiles to increase average order value. * Support company promotional activities by communicating campaigns and special conditions to customers to boost sales. * Track individual sales metrics, monitoring results and performance to identify improvement opportunities. * Collaborate with internal departments such as credit, registration, billing, and logistics to ensure smooth commercial processes. * Address customer inquiries and requests by providing clear and timely information to strengthen commercial relationships. * Assist in resolving commercial issues by tracking simple order- or delivery-related problems to preserve customer satisfaction. * Achieve established sales targets by organizing prospecting and service routines to contribute to branch results. * Monitor portfolio activity under your responsibility, analyzing purchase frequency and customer behavior to identify opportunities. * Maintain up-to-date knowledge of company products and solutions by participating in training sessions and commercial meetings to deliver more consultative sales. * Represent the company professionally and ethically, maintaining appropriate conduct in all commercial interactions to reinforce the institutional image. **REQUIREMENTS:** Completed high school education Higher education preferred (in progress): Administration; Commercial Management; Marketing; Business Process Management Experience in sales, customer service, or commercial areas **Specific Knowledge** Basic sales techniques Customer service Customer prospecting Commercial follow-up Fundamentals of negotiation **Technical Knowledge** Order registration Proposal preparation Basic portfolio management Consultative sales techniques Internal commercial process **Technology Knowledge** CRM Basic/Intermediate Excel Commercial ERP Outlook Teams WhatsApp Business **We Offer:** * Market-competitive salary * Commission * Meal allowance * Transportation allowance