Description
Job Summary:
A commercial support professional responsible for managing the customer portfolio, performing order follow-up, and prospecting new customers, with agility and organization.
Key Highlights:
1. Support for sales analysts and customer portfolio management
2. Order management, deadlines, and logistics and billing incidents
3. Prompt response to internal requests from the sales team
**Requirements:**
* Intermediate/advanced proficiency in Microsoft Office, especially Excel (pivot tables, filters, formulas);
* Experience with ERP systems (SAP, TOTVS, or similar) is a strong advantage;
* Basic understanding of commercial KPIs: sales volume, product mix, delinquency, portfolio coverage;
* Prior experience in administrative or commercial routines (minimum 1 year), preferably in the industrial or construction materials sector;
* Previous interaction with external sales teams or commercial representatives is an advantage;
* Familiarity with order, billing, and logistics processes is desirable;
* Completed or ongoing undergraduate degree in Business Administration, Commercial Management, or related fields;
**Main Responsibilities:**
* Support sales analysts in managing the customer and representative portfolio;
* Perform order follow\-up, delivery deadlines, and incident resolution with logistics and billing departments;
* Record and update customer, order, and contact information in the system (ERP/CRM);
* Prospect inactive customers and perform periodic portfolio coverage;
* Support the sales team in load complementation;
* Prospect customers based on pre\-defined campaigns;
* Assist in customer registration and reactivation as directed by regional analysts;
* Respond promptly and efficiently to internal requests from the sales team;