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Job Summary: The professional will handle in-person Level 2 support tickets, performing installation, configuration, and maintenance of computer systems, software, and equipment, as well as documenting solutions and controlling service quality. Key Highlights: 1. Receptive in-person Level 2 support ticket handling 2. Installation, configuration, and maintenance of systems and equipment 3. Quality control and documentation of solutions This position is intended for candidates located in the Southern Region of Espírito Santo (Cachoeiro de Itapemirim, Itapemirim, Alegre, Guaçuí, Atílio Vivacqua, Muqui, and Mimoso do Sul) Receptively handle support tickets assigned for in-person Level 2 support, adhering to standardized procedures and guidelines (in the absence of standardization), within agreed-upon deadlines, based on knowledge base queries and available documentation. **Responsibilities and Duties** * Receptively handle support tickets assigned for in-person Level 2 support; * Document solutions developed to resolve incidents by completing the support ticket closure form; * Perform installation, configuration, and updates of operating systems, software, and services provided, and test their functionality as well as that of workstations; * Identify and resolve root causes of potential failures in equipment, operating systems, and/or installed applications; * Printer cleaning; * Conduct quality control of support services by recording user complaints and observations during service interactions; * Connect and configure workstations to the corporate network, internet, intranet, and services; * Gather information, locate, identify, test basic connectivity, and activate/deactivate data network points; * Replace/format hard drives, including operating system installation, application deployment, backup restoration, and configuration; * Physically uninstall and reinstall microcomputers, printers, and/or peripherals on the network or locally; * Install and configure videoconferencing equipment and presentation/training equipment (e.g., projectors, large screens, etc.), and provide assistance if required; * Install and configure institutional smartphones, multimedia projectors, Smartcard readers, tokens, webcams, barcode scanners, digital certificates, mice, keyboards, monitors, microphones, speakers, and other IT equipment. **Requirements and Qualifications** **Academic Background:** Completed technical course or currently pursuing a higher education degree in Information Technology. **Certifications/Courses:** ITIL 4 Foundation certification preferred; Modern Desktop Windows 10 certification or higher; Completion certificate for the “ITIL 4 Foundation” course; Course in computer assembly and maintenance. **Professional Experience:** Proven experience in technical end-user support; Demonstrated customer/user support experience, verified via certificates or equivalent documents; Brazilian National Driver’s License (Category B) **Additional Information** **Benefits:** Hapvida, Bradesco Saúde, or Unimed health insurance (subject to local availability); Hapvida Odonto or Bradesco dental insurance; Alelo Food or Meal Allowance; Life insurance fully covered by Lanlink; Transportation allowance; Pharmacy benefits; University tuition benefits; Total Pass; Internal education platform; Moodar platform (therapy platform offering differentiated rates for employees) Great to see you visiting us virtually! Shall we get to know each other better? For over 35 years, Grupo Lanlink has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil. We envision the future with the intention of impacting lives and serving as a safe harbor for innovation. Our workplaces are built by our employees, who wear the shirt proudly and daily foster a joyful, collaborative work environment. We believe trust is the foundation of our relationships—with our people and our clients—and that it is cultivated through practices such as: hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many; we are diverse; \#nossomosLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PRIORITY FOR PEOPLE WITH DISABILITIES (PCD)!**
