The telephone operator is responsible for answering customer phone calls, registering medication and other pharmaceutical product orders, providing information about products and services, and coordinating efficient order deliveries. This professional must ensure courteous, accurate, and prompt service, guaranteeing customer satisfaction. **Customer Service** * Answer customer phone calls promptly and courteously. * Provide information regarding products, prices, availability, and promotions. * Resolve customer inquiries and complaints, referring complex cases to the supervisor. **Order Registration** * Register medication and other pharmaceutical product orders into the pharmacy's system. * Verify medical prescriptions when necessary. * Confirm order details such as delivery address, phone number, and payment method. **Delivery Coordination** * Coordinate delivery logistics with motorcycle couriers or delivery staff. * Inform customers of the estimated delivery time. * Monitor order status and update customers in case of delays. **Payment Processing** * Record payments in the system, whether in cash, credit card, or other accepted payment methods. * Ensure proper issuance of receipts and invoices.