Job Summary: Works directly with consumers, representing the brand, exceeding objectives, and fostering customer loyalty through excellent service and negotiation. Key Highlights: 1. Represents the brand and exceeds qualitative and quantitative objectives 2. Interacts with and builds negotiation strategies with the customer 3. Follows up with the customer after the sale to ensure loyalty RESPONSIBILITIES AND DUTIES Works directly with end consumers, representing the brand through the solutions presented, and exceeding qualitative and quantitative objectives. Approaches customers in a polite and courteous manner, prioritizing their well-being within the service environment. Interacts with customers to build negotiation strategies, aiming to understand them and identify their needs. Seeks to offer products and services aligned with each customer’s reality, providing as much information as possible to minimize discomfort regarding the purchase. Uses digital platforms to collect the customer’s history in telephony and to record information consistent with the agreed-upon request. Leads the negotiation closure, highlighting what the consumer has acquired to fulfill their initial need. Follows up and advises the customer after the sale to foster loyalty. Fully participates in training programs focused on the area to enhance knowledge and skills, delivering satisfactory performance in results. REQUIREMENTS AND QUALIFICATIONS Completed High School; Sales experience; Sales argumentation techniques; Goal planning. BRAZIL’S LARGEST LIVE PARTNER! Founded in Nova Bassano, Rio Grande do Sul, ALEA began operations in 1990 performing electronic maintenance. Seven years later, it became accredited as a LIVE Partner and started operating in the telecommunications sector. The current owner and CEO acquired the company in 2004, and over the past three years, the company has expanded significantly, reaching the metropolitan region of Porto Alegre, Missões and Fronteiras in Rio Grande do Sul, Paraná state, and Bahia. Currently, the ALEA Network has over 1,300 employees in the Reseller Channel, 198 stores, and a Door-to-Door Channel. We operate in the states of Rio Grande do Sul, Paraná, Espírito Santo, Rio de Janeiro, São Paulo, Minas Gerais, Distrito Federal, Goiás, Bahia, Pará, Maranhão, and Rondônia, recognized as LIVE’s largest partner in Brazil. Mission To offer consumers communication and technology products and services that deliver positive experiences through excellent service, and to provide brands with the strongest retail sales force. Vision To be the benchmark in high-volume retail sales management in Brazil. Values Respect for employees and customers Commitment Boldness Honesty Responsibility Minimum Education Level: High School (Secondary Education) * TOTALPASS * Life Insurance * DENTAL PLAN * TRANSPORTATION ALLOWANCE