WE WANT YOU ON OUR TEAM! We are proud to say that we are part of a team of over 4,000 employees working in synergy across more than 150 cities, being the main drivers behind the construction and evolution of the Group. To fulfill our mission, we need people who take pleasure in serving, inspiring and transforming. Here, our mission is to inspire care at every moment, which means respecting and promoting diversity and inclusion in all our positions. COME BE GROUP ZELO! Please note that all our positions are open to people with disabilities (PcD). WHAT YOU WILL DO: * Attend delinquent customers, regularizing contracts, receiving and verifying payments, formalizing payment settlements, and reporting information through area controls, ensuring accurate transfer of information and funds; * Support in-person, phone, and/or email service for internal and external customers by providing information, identifying request nature, redirecting to responsible departments, contributing to service excellence within the unit; * Control dispatch and receipt of mailbags by registering document entry and exit, performing sorting, verification, and distribution to comply with department procedures; * Assist in preparing reports, forms, and spreadsheets: collecting data, creating and updating control spreadsheets, drafting reports, memos, documents, and other administrative tasks; * Organize various documents and department files, classifying them according to predefined criteria and archiving in accordance with department procedures to maintain preservation, control, and organization of department records; * Assist management with administrative demands, providing support in controlling and executing activities. WHAT WE REQUIRE: * High school diploma completed * Basic computer knowledge * Customer service experience DESIRED: * Experience with Excel IS THIS POSITION A PERFECT MATCH FOR YOU? APPLY NOW AND JOIN THIS SUCCESSFUL TEAM! Job type: Full-time, Permanent CLT contract Salary: starting at BRL 1,592.00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Food allowance * Meal voucher * Transportation voucher