Junior Support Analyst

Description

Job Summary: Technical support for software users, report preparation, tracking software updates, and technical documentation. Key Highlights: 1. Technical support for users of internal software 2. Preparation and updating of technical documentation 3. Experience with system acceptance testing and testing YOUR RESPONSIBILITIES: * Provide technical support to users regarding the application and usage of various internal company software; respond to inquiries, questions, and technical issues as needed. * Prepare reports to meet client department requirements, supported by application analysts when necessary. * Track version updates of partner companies' software and implementation of new features, supporting application analysts in post-implementation support to minimize business impact. * Record all support activities in the ticketing system, maintaining an up-to-date history of information and ensuring compliance with established quality standards and deadlines. * Notify the coordinator of recurring tickets and propose actions to address or prevent recurrence. * Create users and passwords, reset passwords, and deactivate users upon request and with approval from client department managers, in accordance with established policies and guidelines. * Prepare, update, and maintain necessary technical documentation for operations. REQUIREMENTS: * Currently pursuing a bachelor's degree in Information Technology or related fields. * Prior experience with system acceptance testing, including designing test cases that simulate various scenarios the system may encounter, executing constructed tests, and generating summary reports of executed tests. * Basic knowledge of SQL and SSMS. Does this opportunity match your profile? Apply now and grow with us! Minimum Education Level: Bachelor's Degree * Meal allowance * Transportation allowance * Life insurance * Medical assistance * Dental assistance * Exclusive benefits network * Gift card