Customer Relationship Representative – CEMIG

Description

Job Summary: We are seeking Customer Relationship Representatives to work at CEMIG, providing direct, excellent, courteous, and efficient support to customers. Key Highlights: 1. Receptive and/or in-person customer service for CEMIG customers 2. Clarification of inquiries and registration of requests 3. Focus on proactivity, empathy, and organization Job Description We are looking for professionals to work as Customer Relationship Representatives at CEMIG, delivering direct customer support for the company. The role involves receptive and/or in-person service, emphasizing excellence, courtesy, and efficiency in clarifying inquiries, registering requests, negotiating, and providing guidance regarding electricity services. Responsibilities Provide customer service via telephone, in person, or through digital channels; Clarify questions regarding bills, consumption, power disconnection/reconnection, duplicate bill issuance, and other services offered by CEMIG; Register interactions in internal systems; Route requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction goals. Requirements Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior customer service experience is a plus. Desired Profile Proactivity and empathy; Organization and results orientation; Ability to work under pressure and collaboratively; Commitment to delivering high-quality public service. Employment Type: Full-time, Direct Hire (CLT) Compensation: R$1\.862,63 \- R$2\.294,91 per month Benefits: * Dental care coverage * Meal allowance * Transportation allowance Work Location: On-site