CRM Coordinator

Description

Job Summary: We are seeking a CRM Coordinator to lead the Customer Relationship Center, develop teams, and drive commercial performance through process management, technology, and innovation. Key Highlights: 1. Lead the Customer Relationship Center and develop teams. 2. Drive commercial performance through management and innovation. 3. Experience with CRM, sales funnel, and lead management. We are looking for a **CRM Coordinator** to lead our Customer Relationship Center, develop teams, monitor strategic metrics, and enhance commercial performance through process management, technology, and innovation. REQUIREMENTS * Experience supervising or coordinating teams (CRM, BDC, Customer Relationship Center, Inside Sales, or related areas). * Experience using CRM systems and managing sales funnels. * Knowledge of CRM routines, customer service, lead management, and metric tracking. * Analytical, communicative, organized, and results-oriented profile. * Leadership skills, people management capabilities, and decision-making ability. * Intermediate to advanced knowledge of Artificial Intelligence (AI) applied to productivity and processes. * Proficiency in Microsoft Office, with emphasis on Excel. * Bachelor's degree in progress or completed (Business Administration, Commercial Management, Marketing, or related fields). BONUS QUALIFICATIONS * Experience developing and monitoring metrics (KPIs), targets, and action plans. * Aptitude for training, developing, and coaching teams. * Familiarity with automation tools, BI (Power BI is a plus), and commercial processes. * Ability to propose continuous improvements to customer service and sales conversion processes.