Description: Apply quickly by email: Requirements and qualifications: * Bachelor's degree in one of the IT fields; * Proven experience in managing technical support teams in corporate environments; * Proficiency in ITIL concepts (certification is a plus); * Solid experience with ticketing tools (e.g., GLPI, ServiceNow, OTRS, etc.); * Excellent communication skills, professional demeanor, and negotiation ability; * Critical analysis capability, decision-making ability, and results orientation; * Experience as a legal representative in public contracts will be a significant advantage. Benefits: Meal Voucher or Food Allowance, Transportation Voucher Working hours: Monday to Friday, from 08:00 to 18:00 Knowledge: Education: Bachelor's degree \- ITIL, Information Technology \- Completed Behavioral Skills: Communication, Negotiation, Critical Analysis 2601020202441572743