CONCIERGE (AURA) - LDB

Description

Job Summary: Aura in Londrina is seeking a Concierge to provide personalized, discreet, and excellent service to residents and visitors, ensuring a high-standard experience. Key Highlights: 1. Personalized and excellent service to residents and visitors 2. Management of special requests and support for condominium administration 3. Safeguarding the condominium's image and quality standards * Aura in Londrina currently has an opening for the position of Concierge to deliver personalized, discreet, and excellent service to condominium residents and visitors, ensuring a high-standard, secure, comfortable, and well-being-oriented experience. Acts as the focal point for special requests, service coordination, and support to condominium administration. **Responsibilities and Duties** * Greet residents, visitors, and service providers with courtesy, professionalism, and discretion. * Provide personalized service to condominium owners, anticipating needs and resolving requests. * Manage reservations for common areas and service requests within the condominium; collaborate with the front desk, security, maintenance, and administration teams; record and track resident requests, complaints, and suggestions. * Safeguard the condominium's image, quality standards, and service excellence. * Support internal events and special receptions; ensure compliance with operational procedures and internal regulations. * Maintain absolute confidentiality regarding residents' personal information and daily routines. **Requirements and Qualifications** * Bachelor's degree completed in hospitality, tourism, business administration, or related fields. * Experience in building management, facilities management, hospitality, or condominium operations. * Preferred: knowledge of etiquette, protocol, and high-end hospitality standards. **Additional Information** * Salary + Transportation Allowance (VT) + Meal Allowance (VA) + Medical Assistance (SECOVMED) Since 1970, when a young engineer decided to found Plaenge, our purpose has always been clear: **to be a solid, ethical company with real impact on people's lives.** More than 55 years later, we are proud of what we have built: projects that transform cities, relationships grounded in respect and trust, and a team that grows alongside our history.