Systems Analyst

Description

Job Summary: Junior Systems Analyst to provide internal technical support, investigate issues, and propose technical solutions to enhance platform workflows and stability. Key Highlights: 1. Internal technical support and operational issue investigation 2. Process automation and continuous system improvement 3. Teamwork for issue resolution and improvement deployment As a **Junior Systems Analyst** at UX Group, you will join the Technology team, providing internal technical support across various company departments. Your role is essential in maintaining platform stability, investigating operational issues, and proposing technical solutions that improve internal workflows. You will serve as the key support point for validations, corrections, and process automations involving games, financial transactions, campaigns, and system integrations. **Responsibilities and Duties** * Provide internal technical support to other departments on platform-related requests; * Analyze failures in games, transactions, system errors, and operational inconsistencies; * Query databases via SQL for case investigation and evidence generation; * Automate operational processes. * Support the development and maintenance of dashboards focused on operational metrics; * Validate internal requests, ensuring integrity and logical consistency of requested changes; * Log and track tickets in Desk Manager, maintaining up-to-date documentation in SharePoint; * Collaborate with the Systems and Level 3 Support teams for issue resolution and improvement deployments. **Requirements and Qualifications** * Currently pursuing or completed undergraduate degree in Information Technology, Information Systems, Computer Science, or related fields; * Basic knowledge of SQL database (queries, filters, joins); * Familiarity with programming logic and ability to understand scripts and integrations; * Analytical reasoning for solving technical and operational problems; * Organizational skills to clearly document and record processes; * Interest in working with automations, integrations, and continuous improvements. **Additional Information** Transportation Allowance Meal Allowance Medical Assistance Dental Assistance Life Insurance Breakfast every day (yes, every single day!) Snacks available throughout the day *Day Off* on your birthday (because you deserve it!) Manicure Weekly massage for relaxation Football once per week with the team Access to TotalPass Avus and Starbem for your physical and mental health We are a Brazilian technology and digital entertainment group transforming the online betting market through innovation, ethics, and an unwavering focus on player and employee experience—because here, everything revolves around people. Our purpose goes beyond odds and statistics. We build secure, transparent, and engaging platforms for those seeking community, connection, and authentic experiences. We own the brands **Reals Bet** and **UX Bet**, two independent platforms that complement each other and share the same goal: elevating the standard of the online betting industry in Brazil. **Our Way of Being** Here, our values guide everything we do: we are driven by **excellence with speed**, **purposeful innovation**, and a genuine focus on people—putting **customers and our team at the center** of everything. We value individuals who possess a **hunger to win**, act with **responsibility**, and build with **transparency**. In practice, this means **growing together, learning quickly**, and **making things happen ethically and consistently**. If you believe entertainment, innovation, and responsibility can—and should—go hand in hand, **join us?!**