Field Technician -

Description

Job Summary: Perform technical support visits for diagnosis, repair, and component replacement, ensuring product preservation and service restoration. Key Highlights: 1. Tactical-operational technical support 2. Technical diagnosis and component replacement 3. Equipment maintenance, preservation, and repair **Job Description** Perform technical support activities including diagnosis, repair, component replacement, and product preservation for equipment operated by the company within your assigned area, using the knowledge, systems, and tools provided by the organization, aiming for prompt service restoration and achievement of required service levels. **Responsibilities and Duties:** Tactical\-Operational: Carry out assigned support visits as directed by ticket management systems and the back-office team, utilizing company-provided knowledge and tools to restore service during the first visit and prevent recurrence, thereby ensuring quality and attainment of agreed service levels. Technical Diagnosis and Component Replacement: Identify root causes of failures using technical knowledge and company-provided tools; replace necessary components to restore service promptly and meet customer needs. Activation: Participate in new service activation processes by inspecting installation quality, enabling equipment, performing tests, and taking actions to ensure proper functionality of the product, infrastructure, and other associated devices at the site. Maintenance: After service activation, perform maintenance, preservation, and repair of associated equipment and infrastructure through diagnosis, defect removal, consumable replenishment, and consumable replacement. Conduct tests to ensure correct operation of maintained elements. Repair/replace defective intra- and extra-vault components identified via technical expertise. Inspection, Preservation, and Cleaning: Inspect, clean, and maintain equipment and other site-associated devices in good condition. Report requirements for painting, component replacement, signage, and other components whose maintenance cannot be performed directly. Installation and Testing of Security Devices: Perform periodic and functional tests on security devices included in the product. When required, install new security devices per specific instructions from the competent department. Handling of Consumables and Components: As needed, request consumables and components from inventory; ensure their packaging integrity; perform required replacements; return damaged components to inventory; guarantee accurate recording of receipt and return conditions. Activity Logging: Record entry and exit times as well as all work-related activities throughout the workday. Continuous Improvement: Contribute suggestions and ideas to improve processes and equipment comprising the company's service portfolio, and identify potential business opportunities within your operational area. Asset Stewardship: Safeguard company assets assigned to you, ensuring appropriate preservation and maintenance. Report any incidents that may result in asset loss or damage to responsible departments. Supervise third-party service execution to protect assets and ensure activity effectiveness and appropriateness. Training and Meetings: Attend company-provided training and capacity-building activities. Participate in team meetings. **Requirements and Qualifications:** * Education: Completed technical program in Computer Science, Electronics, Electrotechnics, Mechatronics, or equivalent fields * Training/Certifications: Desired experience in field-based technical maintenance services; valid Class B driver's license is mandatory * Knowledge: Test instruments, ticket management systems, computer networks * Competencies: Promptness, autonomy, initiative, resilience, analytical ability, and interpersonal skills. Minimum Education Level: Technical Course Desired Education: * Electrotechnics, Technical Course * Electronics, Technical Course * Electromechanics, Technical Course * Computer Science, Technical Course * Mechanics, Technical Course * Mechatronics, Technical Course * Telecommunications, Technical Course * Electroelectronics, Technical Course Driver's License Eligibility: E, D, C, B Willingness to Travel