Support Analyst - CHAT

Description

Job Summary: Receptive chat-based support to assist customers with inquiries, promotions, and products, ensuring a positive experience and high quality. Key Highlights: 1. Fast and empathetic customer support via online chat 2. Customer support for inquiries regarding lotteries and promotions 3. Focus on high-volume support, especially on Sundays **Opportunity: Customer Service Agent – CHAT (Receptive)** **Employment Type: Permanent – CLT** **Salary: R$ 1\.522,28 (Gross Monthly)** * **Available Shifts:** **09:40 AM to 04:00 PM** **04:00 PM to 10:20 PM** **Schedule: 6 days on / 1 day off (alternating weekends off)** **Responsibilities** **Provide fast, empathetic, and clear chat-based customer support.** **Assist customers with inquiries regarding lotteries, promotions, and product functionality.** **Support customers requiring voice contact.** **Ensure a positive customer experience while maintaining quality and information security.** **Focus on high-volume support, especially during Sunday programming.** **Requirements** **Advanced experience with chat platforms (Zendesk is a plus).** **Fast typing speed and impeccable writing (grammar and spelling).** **Knowledge of digital support metrics (SLA, TMA, concurrency, FCR).** **Ability to navigate multiple systems simultaneously.** **Experience with chatbots is a plus.** **Benefits** **Transportation Allowance (up to 4 daily trips)** **Flash Card – R$ 12/day** **Life Insurance** **Discount on Open English** **Discounts at partner pharmacies** **Discounts at Estácio and Anhanguera universities** **Total Pass (gyms and wellness)** **C4Life (Personal Guidance Program)** **Work Location: Av. Tamboré, 1393 – Tamboré Neighborhood – Barueri/SP** **(Between Sodimac and Audi Center)** Minimum Education: High School (Secondary Education)