Job Summary: Join us in our mission to make life easier for customers at the Group that leads B2B distribution of electrical materials, related solutions, and services in Brazil and worldwide. Key Highlights: 1. We invest in professional development opportunities and a dynamic work environment. 2. Our teams are encouraged to take initiative and consistently go above and beyond. 3. We take pride in the diversity of our team and highly value inclusion. Are you ready to shape the future? Join us in our mission to make life easier for customers at the Group that leads B2B distribution of electrical materials, related solutions, and services in Brazil and worldwide. Sonepar, operating in Brazil since 2001, is also a national market leader, operating through its companies: Dimensional, Eletronor, and Nortel. With over 2,000 employees in Brazil, we invest in professional development opportunities and foster a dynamic work environment with a constant focus on innovation. By sharing our expertise, we build greater synergy among our teams and long-lasting relationships with our customers and suppliers. Our teams are encouraged to take initiative and consistently go above and beyond. We dare to take risks—and learn from our mistakes—recognize efforts, and celebrate achievements. We are enriched by diverse cultures, customs, skills, personalities, and take pride in the diversity of our team. We uphold consistent values, strategic pillars, and a clear commitment that drive our growth and promising future. **Responsibilities:** Responding to service requests via ServiceNow or in person; Diagnosing and resolving issues related to workstations, software, and hardware; Providing support for Office suite applications, corporate email, printers, networks, and access systems; Installing and configuring operating systems and applications; Creating and maintaining user accounts in internal systems (Active Directory, email, etc.); Escalating service requests to higher support levels when necessary; Recording and documenting all support activities; Assisting with IT inventory maintenance and asset management. **Mandatory Requirements:** Bachelor’s degree or currently enrolled in an IT-related field (Computer Science, Information Systems, Networking, etc.); Basic knowledge of Windows (and/or Linux) operating systems; Fundamental understanding of networking concepts (IP addressing, DNS, DHCP, etc.); Strong customer service orientation and excellent verbal and written communication skills. Sonepar is an equal opportunity employer and invites women, visible minorities, and persons with disabilities to apply. We believe diversity drives our results and fosters a workplace environment that encourages innovation, collaboration, and enhanced career opportunities. All qualified candidates will be considered for employment opportunities based solely on merit, without discrimination due to race, color, religion, sexual orientation, gender identity, national origin, or disability. **All our job openings are affirmative action positions for persons with disabilities, and your application is especially welcome.**