Senior CRM Analyst

Description

Job Summary: This Senior CRM Analyst will develop, maintain, and optimize data pipelines and ETL processes in Azure Databricks, working with data modeling and SQL/PySpark scripts to support business teams. Key Highlights: 1. Lead customer relationship management within the Bradesco Organization 2. Develop and optimize data pipelines and ETL processes 3. Work on data modeling and data structures **About Bradesco** Bradesco is one of Brazil's largest financial groups, with a history marked by pioneering spirit and innovation. Through our broad and diversified portfolio of financial products, banking services, and insurance offerings, we contribute to individuals' aspirations and to the sustainable growth of businesses and society. Join our financial ecosystem and impact the experience of millions of people! At Bradesco, we value diversity in all its forms. Therefore, our job openings are open to everyone, regardless of gender, race, sexual orientation, disability, age, or any other characteristic. Learn more at https://banco.bradesco/html/classic/sobre/index.shtm **Responsibilities and Duties** What is our CRM team? Our central objective is to consolidate and lead customer relationship management across the Bradesco Organization, focusing on proactive engagement through commercial initiatives for product offerings and relationship management—emphasizing loyalty and engagement—to ensure a corporate-wide, customer-centric approach. Work model: Hybrid – 2 days onsite Unit: São Paulo – Osasco **What will your day-to-day look like?** As a Senior CRM Analyst, you will work within the CRM Management team, performing the following key activities: * Develop, maintain, and optimize data pipelines and ETL processes in Azure Databricks; * Work on data modeling and data structures, ensuring data organization, quality, and efficiency; * Create and optimize SQL and PySpark scripts for data extraction, transformation, and analysis; * Support business teams with data-driven processes, ensuring information availability and reliability; * Document data processes, workflows, and transformations. **Requirements and Qualifications** What do you need to have or know? * Discuss and design commercial strategies; * Proficiency in: Salesforce, Marketing Cloud, Microsoft Office Suite, SQL, Databricks, and SAS. **What We Offer** At Bradesco, we value health and well-being, offering an extensive portfolio of benefits to all our employees: * Profit Sharing (PLR) or Bonus: Subject to position eligibility* * Health Insurance * Dental Insurance * Life Insurance * Food Allowance * Meal Voucher * 13th Food Basket * Total Pass * Transportation Voucher (optional enrollment) * Discounts on products and services from partner companies * Private Pension Plan (optional enrollment, with financial contribution from Bradesco Organization) * Viva Bem Bradesco: Health, well-being, and quality-of-life program * Unibrad: Bradesco Corporate University * Fee Waivers: Special conditions on various products and services * Daycare or Babysitter Assistance * Extended Paternity Leave: 20 days * Maternity Leave: 180 days, including assisted prenatal and postnatal care