At **DPaschoal**, we believe that people make the difference. More than technical experience, we value **attitudes** that reflect our culture: **Empowerment, Customer Focus, and Results Focus**. Here you will find space to **learn, grow, and transform** alongside us. We value **diversity** and believe that all people are welcome. **Responsibilities and duties** * Contribute to the work environment by supporting the team with operational questions or customer conflict situations. * Support the manager by sharing information with the entire team (good morning briefings, standards, daily meetings...), ensuring the team stays up to date. * Support the manager in hiring and offboarding processes by gathering and forwarding documentation to the responsible department, ensuring compliance with legal deadlines. * Support the manager in monitoring and correcting electronic time records, as well as in planning hour compensations and team work schedules. * Identify and suggest continuous improvements in operational processes to ensure smooth activity execution. * Support and guide the team on proper customer registration, ensuring data quality. * Ensure that all sales return/refund processes are completed properly, avoiding losses to the customer and company. * Act as a business owner in credit and collections management, performing with excellence in credit analysis and approval. * Make daily calls to delinquent customers, proposing negotiations, closing agreements, and monitoring compliance with agreed payments. **Requirements and qualifications** * High school diploma * Desired: Direct experience in credit analysis and collections areas * Intermediate Office Suite skills * Intermediate Power BI skills * Basic SAP knowledge * Desired training in Credit and Collections Management, Emotional Intelligence, Results Focus, and Time Management **Additional information** We value every individual, and therefore offer benefits that support **well-being**, encourage **development**, and simplify the **daily lives** of our employees and their families: * Medical insurance * Dental insurance * Food allowance and meal voucher via iFood Benefícios * Transportation allowance * Sempre Presente – Newborn gift basket, travel assistance, and life insurance * Discounts at DPaschoal locations * Grêmio – partnerships and discounts in well-being, sports, leisure, and educational institutions * Wellhub – access to gyms, studios, and wellness experiences * Discounts on brand-new vehicles * Drive Pass – subscription-based vehicles * Conte Comigo – support from social workers, lawyers, psychologists, and financial consultants * Private pension plan – available after 1 year of employment * Profit and Results Sharing (PLR) – subject to goal achievement **DPaschoal** is in constant transformation, combining tradition and innovation to deliver the best automotive solutions in Brazil. Since 1949, we have built a trajectory of **trust, quality, and service**, becoming a national reference. Today we have over **2,600 employees**, in more than **120 stores across 7 states**, including 18 Truck Centers. Since 2024, we have been part of the **Stellantis** group, one of the world's largest automobile manufacturers, strengthening our commitment to **innovation, sustainability, and excellence**. We remain aligned with Stellantis' global purpose and our own roots, driven by: **Passion for Service, Ethics, Trust, Quality, and Innovation**. Follow our social media channels and stay updated on our latest news!