E-commerce Assistant

Description

Job Summary: B2C e-commerce customer service, customer support and operational organization for customer service, order verification and inquiries. Key Highlights: 1. B2C e-commerce customer service 2. Customer support and operational organization for customer service 3. Order verification and customer inquiries **Job Description:** ---------------------- Education: Completed high school and/or currently enrolled in or graduated from higher education; knowledge of SAC (Consumer Service Center); experience in this role. Responsibilities: Provide B2C e-commerce customer service; support and organize customer service operations across communication channels; verify orders, handle customer inquiries, and perform other related duties. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- Attendance Bonus – Flash Card On-site cafeteria, with a special lunch once per month Student Snack Program Chartered Transportation (subject to availability) Health Insurance Plan with co-payment – LEVMED Medical clinic: Free in-house medical consultations and discounted laboratory tests Pharmacy and medication delivery services via the clinic. Dental Insurance – Odonto Jaraguá and SESI. Elian Acolhe – In-house psychological counseling 30% discount at Elian Store – Factory Outlet Internal Recruitment after 3 months Study Grant Program after 6 months, subject to policy Employee Referral Program: “My Friend is Worth Gold” Recognition initiatives and rituals (wedding gift, newborn gift, anniversary gift, holiday gifts, welcome kit for new employees, etc.) Smartshop Intelligent Mini-Market Partnership agreements with external companies. **Work Location:** ---------------------- Grupo Elian **Working Hours:** ------------------------ Regular Business Hours