IT Analyst

Description

Job Summary: IT Analyst for end-user technical support, ensuring IT system and resource stability and contributing to continuous improvement. Key Highlights: 1. Agile and high-quality technical support for end users 2. Diagnosis and resolution of incidents related to hardware, software, and systems 3. Support for system implementation and updates, including ERP **IT Analyst** We are seeking a professional to provide end-user technical support, ensuring the stability and proper functioning of the organization's IT systems and resources. **Responsibilities:** * Respond to and log technical support requests, ensuring prompt and high-quality service; * Diagnose and resolve incidents related to hardware, software, and internal systems; * Provide user support, guiding appropriate use of tools and systems; * Support system implementation and updates, including ERP; * Conduct basic user training when necessary; * Serve as the liaison between internal departments and technology vendors; * Organize and prioritize tasks, ensuring SLA compliance; * Contribute to continuous improvement of support processes and documentation. **Requirements:** * Prior experience in end-user technical support; * Knowledge of operating systems, basic networking, and IT tools; * Familiarity with ERP systems is a plus; * Strong communication skills, organizational ability, and problem-solving capability; * Proactivity and focus on internal customer service. **Preferred Qualifications:** * Experience supporting healthcare departments; **Work Model:** On-site **Location:** Joinville **Employment Type:** CLT Job Type: Full-time CLT Benefits: * Medical insurance * Childcare allowance * Education allowance * Free parking * Life insurance * Food allowance * Meal voucher * Transportation allowance Selection Question(s): * Do you have experience in IT support? * Have you worked with service targets or SLAs? Work Location: On-site