Description: * Experience in Financial Institutions and Leadership; * Completed Bachelor's degree in Business Administration, Accounting Sciences, Economics and/or related fields; * Completed specialization in: Cooperative Management, Human Resources Management, Business Management, Business Management in Cooperatives or financial institutions, Financial Management and/or related areas; * CPA 10 certification, CPA 20 desirable; * Own vehicle required (for external visits). * Enhance employee development and maintain a positive organizational climate through evaluations, feedback sessions, and guidance, managing a healthy work environment by disseminating and applying best practices in people management; * Create and foster an innovative environment, encouraging participative engagement and motivating the team toward creative solutions, aiming for a motivating workplace where members feel fulfilled; * Evaluate and analyze team performance results and identify improvement opportunities through clear goals, regular performance monitoring, constructive feedback, and alignments, ensuring efficient, effective, and sustainable achievement of established objectives; * Hire, develop, monitor, and guide the team by selecting, training, recognizing, and promoting professional growth, stimulating and influencing the team to achieve institutional goals, celebrating achievements, and seeking solutions and alternatives when expected results are not achieved, building a high-performance team through assertive decision-making; * Participate in the development and execution of the cooperative’s strategic planning actions, taking ownership of initiatives, clarifying and aligning the team, ensuring the sustainability of the cooperative; * Manage the quality of Processes (new admissions, registration updates, product and service sales, credit recovery and operations), assuming technical and administrative responsibility for operations conducted at the service unit, monitoring management reports and audit findings, identifying, correcting, and guiding the team in properly conducting internal processes, aiming to improve planning, mitigate risks and operational expenses, contributing to greater operational efficiency; * Provide excellent service to cooperative members, strengthening trust-based relationships, offering cooperative products and services through relationship channels, aiming for member satisfaction and loyalty; * Identify opportunities and direct the team to conduct business at the Service Unit according to the Ailos Way of Doing Business, engaging with existing and new cooperative members and the community, offering business, education, and advisory solutions tailored to member needs, delivering total deposit and credit portfolios, achieving budgeted revenues through engagement, direction, and follow-up, ensuring member satisfaction and relationship quality, increased productivity, budget attainment, and sustainable results; * Manage the Service Unit's Relationship activities through interactions with cooperative members, the community, local entrepreneurs, and organizations, representing the cooperative in negotiations, events, visits, and initiatives, as well as with public agencies, aiming to strengthen the cooperative’s image within the community, increase interaction, presence, participation, business volume, member satisfaction, and achievement of set objectives; * Improve relationships to enhance member engagement and loyalty through active outreach strategies, including proactive contact, visits, service, and financial consulting, ensuring their active participation and achievement of strategic plans; * Define and execute the Service Unit's prospecting strategy through opportunity mapping, data analysis, and partnerships with organizations, companies, and associations, offering products and services and encouraging the use of institutional programs, aiming to expand the membership base. 2511150202461376062