**JOB MISSION:** Promote employee development through training aligned with company objectives, strengthening the learning culture, boosting performance, and contributing to talent retention with sustainable impact on results. **REQUIREMENTS:** * Education: Completed or ongoing bachelor's degree in HR, Education, Psychology, Administration, or related fields. * Skills: Teaching methodologies, creation of instructional materials, facilitation of in-person and online training, analysis of T&D indicators. * Knowledge: PowerPoint, Canva, Office suite. * Competencies: Good communication, teaching ability, proactivity, strategic thinking. * Advantages: Experience in training within the collections sector, gamification, instructional design, and certifications in the T&D field. **ACTIVITIES DESCRIPTION:** * Training: Develop and deliver technical, operational, and behavioral training. * Monitoring: Support employee adaptation and growth. * Metrics: Analyze and improve metrics to enhance engagement and retention. * Culture: Align T&D with departments, ensuring standardization and continuous development.