We are the most diversified educational group in the country. Every day, we create incredible futures through innovation. We roll up our sleeves to turn ideas into action. We face challenges with resilience and adapt to constant changes. Here, we are a team, not heroes, driven by the desire to make a difference and connected in one single way: the \#CognaWay. Our relationships are direct and respectful, and our students' and clients' success is our success. Moreover, we value diversity because we know that the more diverse our background, the more comprehensive and inclusive we become. Together, we empower people to build a better version of themselves! Ready to join the absolute leader in the education sector? Come to Cogna. **Responsibilities and duties** * Organize company documents and information * Organize unit inventory * Use management systems for data control * Serve customers efficiently and courteously * Perform various administrative tasks * Use Excel to create reports and spreadsheets * Work in a team to achieve goals and objectives * Demonstrate proactivity in problem solving * Maintain clear and objective communication with colleagues and clients * Demonstrate patience and resilience in stressful situations **Requirements and qualifications** * High school diploma * Computer literacy * Document organization skills * Proficiency in Excel (mandatory) * Customer service experience * Strong verbal and written communication * Proactivity * Teamwork * Patience * Resilience **DESIRABLE:** * Technical degree in administration or related fields * Degree in administration or related fields * Customer service improvement courses **Additional information** **WORK SCHEDULE** * Monday to Friday from 08:00 AM to 2:15 PM **But wait, there's more!** * Undergraduate and postgraduate study scholarships: at our educational units for you and your dependents (spouse and children). * Birthday day off: you can choose one day to relax and celebrate. * SESC partnership: opens doors to countless opportunities to improve quality of life. * Univers pharmacy network: discounts on a wide range of medications. * Corporate University: numerous free learning paths and courses available so you can keep evolving with us. * Book discounts: to acquire the best titles from our publishers. * Wellhub (Gympass): to stay active in your daily life. * Ninho Program: A program dedicated to our families expecting a new baby. * Valoriza – Internal Recruitment Program: To boost your career through internal opportunities. * Life Insurance: This benefit is mandatory and provided at no cost to all CLT employees, included in the insurance policy starting from your hire date. Here, we believe in respect, diversity, and inclusion in all its forms. All qualified candidates will be considered regardless of race, gender, identity, gender expression, sexual orientation, nationality, genetics, disability, or any other basis. Our purpose is to move forward, generating employability for diverse talents. Come enrich our team! Innovation drives us. Cogna is one of the largest education organizations in the world and a pioneer in Brazil. Our goal is to "empower people to build a better version of themselves." With over 50 years of tradition, we are currently one of the largest education companies in the world, with a broad business model offering many growth opportunities. We provide educational products and services spanning from early childhood learning to senior education. \#WeAreCogna, and in our DNA lies the evolution and dynamism of a young startup, yet with the structure of a large company comprising over 70 brands. Here, we act thinking about student success. We are passionate about education and value people. We are responsible for making things happen, always creating sustainable value—and together, we can achieve more. We are **Cogna!**