Individual Relationship Manager

Description

**Job Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break. **Level:** Professional **Employment Type:** Permanent – CLT **Job Mission:** Responsible for developing and implementing relationship strategies with individual cooperative members (PF), through portfolio management of products and services and support to business teams. Provide personalized financial consulting to meet members’ needs and contribute to the cooperative’s results, focusing on member retention, sustainable growth, and service quality. **Key Responsibilities:** * Manage the individual cooperative members (PF) portfolio, conducting prospecting, visits, consultative service, and offering customized financial solutions. * Achieve established targets by increasing members’ participation in the product and service portfolio. * Promote financial education within the community, strengthening relationships and the cooperative’s distinctive value proposition. * Ensure effective promotion of products and services, highlighting competitive advantages and the cooperative’s differentiators. * Ensure compliance with regulatory standards (BACEN, CVM, ANBIMA) and internal cooperative policies. * Prevent delinquency and support credit recovery, proposing renegotiations when necessary. * Support decision-making with market intelligence, portfolio reports, and performance indicator analysis. **Requirements:** * Completed undergraduate degree in Business Administration, Economics, Accounting, or related fields. * ANBIMA CPA and C\-PRO R certifications. * Proficiency in sales and negotiation techniques. * Experience in customer service and sales of products and services. * Interpersonal communication, organization, and planning skills. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). * Valid driver’s license and availability for travel. Preferred Qualifications: * ANBIMA C\-PRO I certification. * Postgraduate degree or MBA in Business/Finance. * Experience in credit cooperatives or financial institutions. * Experience managing individual (PF) portfolios. **Benefits:** Childcare allowance, Education allowance, Reading allowance, Therapy allowance, Day Off, Annual profit-sharing program, Health insurance, Dental insurance, Private pension plan, Life insurance, Meal voucher, Wellhub