Description
Job Summary:
Public-facing customer service professional to provide support and information regarding academic, financial, and administrative matters.
Key Highlights:
1. Experience in public-facing customer service across multiple channels.
2. Support for enrollment processes and academic requests.
3. Clear communication, organization, and teamwork.
**JOIN OUR TEAM! BECOME PART OF UCDB!**
**Requirements:**
* Completed high school education.
* Experience in public-facing customer service.
**Main Activities and Responsibilities:**
* Provide in-person, telephone, and digital channel (WhatsApp, e\-mail, and institutional systems) customer service;
* Deliver academic, financial, and administrative information in accordance with internal procedures;
* Route requests to responsible departments and monitor them as needed;
* Record customer interactions in the system, ensuring information remains up to date;
* Support enrollment, re-enrollment, protocol handling, and other academic requests;
* Contribute to continuous improvement of customer service processes.
**Competencies:**
* Clear verbal and written communication;
* Organization, proactivity, and courtesy in customer service;
* Basic computer and customer service system knowledge;
* Ability to work collaboratively and manage concurrent tasks.
**Work Schedule:** Monday through Thursday, from 7:30 AM to 5:30 PM; Fridays, from 7:30 AM to 4:30 PM\.
Lunch break: 11:00 AM to 12:00 PM.