Responsible for providing technical support to customers and managing the company's IT operations, covering levels N1 through N3\. Ensures system functionality, problem resolution, and user support. Key responsibilities: * Remote and on-site technical support; * Incident logging and tracking; * Hardware, software, network, and system support; * Equipment installation and configuration; * Preventive and corrective maintenance; * User, access, and backup management; * Information security support; * Infrastructure organization (including racks). **Education:** Technical school diploma **Job Requirements:** Currently enrolled in or completed technical or undergraduate program in IT, Networking, Systems, or related fields; Experience in technical support (N1, N2, and/or N3\); Knowledge of hardware, software, and computer maintenance; Fundamental networking concepts (TCP/IP, Wi\-Fi, routers, switches, and VPN); Experience with operating systems (Windows and/or Linux); Basic information security knowledge (antivirus, backups, access control); Familiarity with ticketing tools (help desk/service desk); Strong communication and customer service skills; **Working Hours:** Monday to Friday, 08:00 to 17:48 \- Saturday, Sunday, and holidays on-call only. Benefits: * Meal allowance * Food voucher * Transportation allowance Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
