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Job Summary: As a Quality Monitor, you will closely monitor, analyze, and provide feedback on collections operations, seeking opportunities for improvement and team development. Key Highlights: 1. Handle credit recovery with innovation and flexibility 2. Company recognized by GPTW as one of the best places to work 3. Culture that values development, diversity, and teamwork ***Who We Are?*** **Bellinati Perez** operates in secured and unsecured credit recovery—both amicable and judicial—with expertise across human, digital, and hybrid negotiation models. Our 25+ years of experience and tradition strengthen our efficiency and reputation, enabling us to partner with the country's largest credit-granting institutions. We are recognized as one of the top 20 best companies to work for in Paraná State and among the best nationwide by GPTW (Great Place To Work). Additionally, we foster a diverse, inclusive environment that values competence, professionalism, and innovation. ***Cultural Fit*** **Innovation**: Innovation is part of our DNA—we continuously seek new technologies to enhance experiences for both clients and employees. **Diversity**: We value diversity. Here, everyone can shine as their authentic self! **Development**: You build your career here. Seize opportunities along your journey and grow alongside us! **Team Play**: When we exchange ideas and solutions, there’s no limit to where we can go! **Flexibility**: We adapt, have fun, and always find the best path—all within a flexible work schedule. **Responsibilities and Duties** **Your Daily Routine as a Quality Monitor at BP?** * Closely and continuously monitor operations; * Listen to and analyze negotiators’ calls; * Record feedback and assessments focused on improvement opportunities; * Conduct individual feedback sessions and guide negotiators; * Identify patterns and development opportunities within the portfolio; * Maintain internal controls, spreadsheets, and systems; * Track quality improvements in customer interactions. **Requirements and Qualifications** **What Do You Need to Join Us?** * Completed high school education; * **Prior experience** as a Quality Monitor, auditor, or operational supervisor in a call center. * Maturity and responsibility to work autonomously, understanding your role and the importance of close operational alignment; * Strong communication skills for consistent interaction and effective feedback delivery; * Organizational ability, attention to detail, and accuracy in recordkeeping; * Basic computer literacy and proficiency in Microsoft Office (spreadsheet and control form completion); * Availability for full-time work (8:12 AM to 6:00 PM); * Interest in quality assurance and people development; **Preferred Qualifications** * Experience in collections and/or credit recovery operations; * Aptitude for delivering feedback and supporting people development; * Analytical mindset with keen attention to improvement opportunities; * Familiarity with quality goals and performance metrics. **Additional Information** **Benefits** * Fixed salary: BRL 2015.78; * Meal allowance: BRL 31 per workday; * Transportation allowance; * Life insurance; * Gympass; * "Day off"; * "Just dress no code"; * Career development plan; **Additional Benefits After Probation Period:** * Dental care plan; * Multi-benefit card. We are proud to be part of the BP Group, embracing welcoming and innovative principles that champion diversity. We’re waiting for you! Hello! How are you? Before anything else, we believe it’s important for you to understand a bit about us. Bellinati Perez—affectionately called “BP” by our team—operates in secured and unsecured credit recovery, both amicable and judicial, applying human, digital, and hybrid negotiation models. Our 29 years of experience and tradition reinforce our efficiency and recognition, allowing us to collaborate with the nation’s largest credit-granting institutions. We employ a highly qualified team—including lawyers, negotiators, analysts, administrators, technology professionals, data scientists, experts, and asset locators. More than conducting negotiations, we aim to deliver the most comprehensive negotiation experience—ensuring optimal outcomes for both clients and debtors. We’ve designed a human-centered journey, focused on the best solution for all parties involved. We’re building history alongside businesses and individuals committed to revolutionizing the collections industry. People ready for a successful professional journey with BP. Here, you can be who YOU ARE! We value diversity and inclusion. We play an active role in society—and this is a core pillar for us. We believe that exposure to diverse cultures, behaviors, and attitudes within the workplace is a key differentiator. +5,000 employees Certified by GPTW Brazil for four consecutive years—2020, 2021, 2022, and 2023—and ranked 17th among the best and largest companies to work for in Paraná. Six operational hubs across Brazil—from South to Northeast: Curitiba, Maringá, and Fortaleza. We develop leaders and nurture talent. Our strong organizational culture is driven by our people—enabling us to deliver the best results for our company. We seek: People like us Driven by results and unafraid to go beyond Those eager to learn—and also to teach Those who value everyone, without exception. We are Bellinati Perez. Build your career here! ;)
