Customer Service Agent

Description

**Job Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break. **Level:** Professional **Employment Type:** Permanent – CLT **Job Mission:** Responsible for serving cooperative members in person or by phone, providing support for branch-related requests (cashier services, registration updates, ATM operations, products and services, among others) and guidance on Sicoob’s product portfolio. Support the prospecting of new cooperative members and the negotiation of products and services, aiming at customer satisfaction, loyalty, and achievement of established targets. **Key Responsibilities:** * Deliver high-quality service to cooperative members, assisting them with electronic channels, mobile banking, and other services. * Provide telephone support, guiding and resolving requests promptly. * Support account opening processes, registration updates, credit operations, and financial services. * Contribute to achieving branch targets by offering products and services and supporting the prospecting of new cooperative members. * Assist in preparing commercial proposals, conducting preliminary inquiries and analyses. * Maintain up-to-date registrations, ensuring efficiency in approval processes. * Direct customer service, clarifying doubts and routing requests to the responsible departments. * Encourage and guide the use of digital channels, promoting member autonomy. * Support debt regularization, making contact and proposing alternative payment options. * Formalize approved renegotiation proposals, ensuring compliance and execution quality. **Requirements:** **Requirements:** * Bachelor’s degree in Administration, Economics, Accounting, or related fields is desirable. * ANBIMA CPA certification is desirable. * Experience with cashier routines. * Interpersonal communication, organization, and planning skills. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). **Preferred Qualifications:** * Knowledge of sales and negotiation techniques. * Experience in credit cooperatives or financial institutions. * Experience serving individual (PF) portfolios. * ANBIMA C\-PRO R certification. **Benefits:** Childcare allowance, Education allowance, Reading allowance, Therapy allowance, Day Off, Annual profit-sharing, Health insurance, Dental insurance, Private pension plan, Life insurance, Meal voucher, Wellhub