SUPPORT ASSISTANT

Description

Job Summary: Responsible for first-level customer contact, providing basic technical support and performing triage for escalation when necessary. Key Highlights: 1. Initial customer support via WhatsApp 2. Basic technical support (N1) and router reconfiguration 3. Speed tests and signal verification A telecommunications company is seeking a Support Assistant in Passo de Torres. **Responsibilities:** Responsible for initial customer contact via WhatsApp. Basic technical support (N1\). Password resets. Router (Wi\-Fi) reconfiguration. Speed tests and signal verification. Triage and escalation to N2 when necessary. Previous experience as Technical Support Analyst, Customer Service Assistant, Technical Support Technician, or Help Desk Specialist may indicate alignment with some of the duties of this position. High school diploma required. Prior experience required. **Compensation and Benefits:** * Salary: R$ 1,934.00 * Overtime pay * Meal allowance **Additional Information:** * Employment type: Permanent \- On-site. * Schedule: Full-time * Working hours: Monday to Friday, from 08:00 to 17:00. Saturday (rotating). Sunday Home Office (alternating weeks).