Technical Support

Description

Job Summary: A Technical Support professional for partners, responsible for identifying needs, analyzing situations, and providing clear and efficient guidance to ensure a satisfactory customer service experience. Key Highlights: 1. Technical support to partners via chat, email, voice, or video. 2. Seeking professionals with strong communication skills, autonomy, and quick learning ability. 3. Opportunity for role transition and professional growth. **Responsibilities:** Provide technical support to MultiOne partners via chat, e\-mail, voice calls, or video calls. Identify needs, analyze situations, and provide clear and efficient guidance. Perform problem diagnosis and resolution, following up on each case until its conclusion. Collaborate with internal teams to implement adjustments, improvements, and solutions. Ensure a satisfactory and partner-aligned customer service experience. **Requirements:** Professionals with diverse experience and professional maturity are preferred. Strong communication skills, autonomy, and the ability to solve problems clearly and objectively are highly valued. Prior technical support experience is not required—we seek articulate individuals with strong learning capacity and affinity for customer service and technology. **Salary:** R$ 1\.550,00 **General Information:** Possibility of transitioning to another area later: YES; Working Hours: Monday to Thursday, 8 AM to 6 PM; Friday, 8 AM to 5 PM; On-site Work: YES; **Benefits:** Benefits: VA: R$ 34,00 (PER DAY) \+ VT; System training; Opportunity to work in other departments; Pharmacy Benefit Plan (after 3 months); Health incentives: free online consultations with psychologists, nutritionists, and general practitioners \+ TOTALPASS discounts. CLT position. 100% ON-SITE POSITION – CAMPINAS/SP. Job Type: Full-time CLT Compensation: Starting at R$1\.550,00 per month