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Mid-level Business Analyst, São Paulo","content":"Job Summary:\nWe are seeking a Mid-level Business Analyst for an international agribusiness project, focused on gathering business needs, delivering requirements, and facilitating communication between stakeholders and engineering teams to ensure solution delivery.\n\nKey Highlights:\n1. Participation in an international agribusiness project\n2. Collaboration with cross-functional teams\n3. Development of high-quality applications\n\nWe are specialists in **technological transformation**, combining human expertise with AI to create scalable tech solutions. With over 8,000 CI&Ters worldwide, we have formed partnerships with more than 1,000 clients throughout our 30-year history. Artificial Intelligence is our reality. **Important**: If you reside in the Campinas Metropolitan Region, your physical presence at our city offices is mandatory, per our current attendance policy.\nWe are looking for a **Mid-level Business Analyst** to join our team on an international **agribusiness** project. You will collaborate with cross-functional teams to develop high-quality applications using recommended technologies and practices.\n**Responsibilities:**\n* Gather and document business needs through stakeholder feedback and market insights\n* Deliver clear business requirements and workflows to product and engineering teams\n* Participate in quality assurance to ensure solutions meet business expectations\n* Facilitate communication between business stakeholders and engineering teams\n* Document and communicate business requirements from a business perspective\n* Identify and address product functionality gaps based on stakeholder feedback versus product performance\n* Support implementation of business-oriented solutions with cross-functional teams\n* Contribute to agile team processes, ensuring smooth daily operations\n* Provide insights to support business objectives during product development\n* Validate deliverables against business requirements and quality standards\n* Suggest process improvements to enhance team collaboration and efficiency\n* Understand and present technical challenges to the Product Management team and business stakeholders for resolution\n* Facilitate and coordinate daily engineering team meetings, bi-weekly retrospectives, and sprint planning\n* Maintain continuous feedback with Product Management to ensure roadmap, timeline, and strategy remain aligned.\n**Requirements for this challenge:**\n* **Availability to work in SP in a hybrid model.**\n* **Advanced English** – comfort participating in meetings and writing/reviewing technical documentation.\n* Strong communication and interpersonal skills to engage with diverse teams;\n* Ability to build effective working relationships with stakeholders and team members;\n* Experience gathering and documenting business requirements and feedback;\n* Familiarity with reviewing business performance data to inform decisions;\n* Understanding of agile methodologies and supporting team collaboration;\n* Basic knowledge of quality assurance processes to ensure product standards;\n* Understanding of API testing, contract definition, etc., to provide technical insights and participate in team discussions;\n* Solid understanding of agile team productivity metrics;\n* Experience with JIRA, Confluence, Slack, Product Plan is preferred.\n\n#LI-BA1\n**Our benefits:**\n* Health and dental insurance;\n* Meal and food allowance;\n* Childcare assistance;\n* Extended parental leave;\n* Partnerships with gyms and health & wellness professionals via Wellhub (Gympass) TotalPass;\n* Profit and Results Sharing Program (PLR);\n* Life insurance;\n* Continuous learning platform (CI&T University);\n* Discount club;\n* Free online platform dedicated to promoting physical health, mental well-being, and overall wellness;\n* Pregnancy and responsible parenting course;\n* Partnerships with online learning platforms;\n* Language learning platform;\n* And many others\n\nMore details about our benefits here: https://ciandt.com/br/en-us/careers\nAt CI&T, inclusion begins at first contact. If you are a person with a disability, it is important to **submit your medical report during the selection process.** *Check which information must be included in the report by clicking here.* This way, we can ensure the support and accommodations you deserve. **If you do not yet have the qualifying medical report, don’t worry: we can support you in obtaining it.**\nWe have a dedicated Health and Wellness team, inclusion specialists, and affinity groups who will accompany you at every stage. Count on us to walk this journey alongside you.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1769486558008","seoName":"job-23987-mid-level-business-analyst-sao-paulo","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-jaguaribe/cate-sales-reps-consultants/job-23987-mid-level-business-analyst-sao-paulo-6521427942502712/","localIds":"0","cateId":null,"tid":null,"logParams":{"tid":"e8c55fae-4b8a-4f9c-8e3f-04569c926174","sid":"33f6c75e-dfa7-41a7-8de0-8bd665861d67"},"attrParams":{"summary":null,"highLight":["Participation in an international agribusiness project","Collaboration with cross-functional teams","Development of high-quality applications"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null}]},"addDate":1769486558008,"categoryName":"Sales Representatives/Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"4000,4366,4373","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6516757325273712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"General Services Assistant | General Services","content":"Job Summary:\nWe are seeking a General Services Assistant for cleaning and maintenance of internal and external premises, ensuring an organized environment.\n\nKey Highlights:\n1. Attentive professional with a sense of ownership\n2. Work culture that respects and values people\n3. Collaborative environment that values development\n\nWe are looking for a **General Services Assistant** to perform general cleaning and maintenance services for the company’s internal and external premises. Clean and maintain façades, windows, furniture, equipment, and surfaces in offices, restrooms, and internal and external common areas.\n \nIf you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you!\n \nLet’s sail toward the future! **\\#JoinBrisanet**\n \n \n**Responsibilities and Duties** \n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Input data into area performance indicators when required;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when necessary;\n* Perform other duties related to the position, according to departmental needs and leadership direction;\n* Perform general cleaning and maintenance services for the company’s internal and external premises;\n* Clean and maintain façades, windows, furniture, equipment, and surfaces in offices, restrooms, and internal and external common areas;\n* Collect thermal bottles, trays, cups, mugs, glasses, and other utensils used for customer service;\n* Collect garbage in accordance with appropriate sanitary specifications;\n* Store and optimize the use of cleaning supplies;\n* Request cleaning supplies;\n* Perform kitchen services when necessary.\n \n**Requirements and Qualifications** \n* Completed elementary education.\n **Preferred qualifications:**\n \n* Completed high school;\n* 6 months of experience in the field;\n* Experience in cleaning and maintaining corporate environments, handling safety equipment;\n* Knowledge of cleaning and maintenance techniques for facilities.\n \n**Additional Information** \n* Work culture that respects and values people;\n* Internal events covering diverse topics;\n* Collaborative environment that values personal and professional development;\n* Horizontal and vertical work environment — meaning you are the protagonist of your own career!;\n* Meals (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Daycare Assistance;\n* PCD Dependent Assistance;\n* Payroll-deducted Loan (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at Higher Education Institutions.\n \nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth.\n \nOur journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1769121666036","seoName":"auxiliary-of-general-services-general-services","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-jaguaribe/cate-other4/auxiliary-of-general-services-general-services-6516757325273712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"4c4560db-76d8-4b04-919e-c635ce0092b0","sid":"33f6c75e-dfa7-41a7-8de0-8bd665861d67"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1769121666036,"categoryName":"Other","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"4000,4366,4371","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6508996170432312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Asistente Administrativo","content":"Estamos buscando un(a) **Asistente Administrativo** para ayudar a identificar oportunidades de negocio mediante el análisis de información relacionada con las influencias del entorno interno. Brindar apoyo al análisis de datos estadísticos, aplicándolos a la información comercial de productos, servicios y perfil de clientes y proveedores.\n\n \n\n¡Si eres un profesional atento, que encanta a sus clientes y posee sentido de pertenencia, Brisanet es tu lugar!\n\n \n\n¡Naveguemos juntos hacia el futuro! **\\#VemSerBrisanet**\n\n **Responsabilidades y funciones** \n\n* Vivir la identidad organizacional del Grupo Brisanet;\n* Preparar informes, formularios o hojas de cálculo, según solicitudes;\n* Actualizar indicadores del área, cuando sea necesario;\n* Participar activamente en las reuniones y compromisos de la organización, cuando se solicite;\n* Utilizar los equipos de protección individual y colectiva, cuando sea necesario;\n* Realizar demás actividades relacionadas con el cargo, según necesidades del área y orientación de la liderazgo;\n* Brindar apoyo al análisis de datos estadísticos, aplicándolos a la información comercial de productos, servicios y perfil de clientes y proveedores;\n* Ayudar a identificar oportunidades de negocio mediante el análisis de información relacionada con las influencias del entorno interno;\n* Supervisar proyecciones de ventas e informes sobre tendencias del mercado;\n* Proporcionar información estratégica para la toma de decisiones.\n\n \n\n**Requisitos y calificaciones** \n\n* Educación secundaria completa;\n* Experiencia de 1 año en el área comercial;\n* Conocimiento de herramientas de Google (Hoja de cálculo, Documentos).\n\n **Será considerado un diferencial:**\n\n \n\n* Atención al cliente;\n* Educación superior completa o en curso.\n\n \n\n**Información adicional** \n\n* Cultura laboral que respeta y valora a las personas;\n* Eventos internos que abordan diversos temas;\n* Entorno colaborativo que valora el desarrollo personal y profesional;\n* Ambiente horizontal y vertical, es decir, ¡tú eres el protagonista de tu carrera!;\n* Alimentación (Sede mediante comedor y Filiales mediante iFood);\n* Plan de salud con copago;\n* Plan odontológico;\n* Seguro de vida;\n* Auxilio guardería;\n* Auxilio dependiente con discapacidad;\n* Préstamo consignado (después de 6 meses);\n* Descuentos de hasta el 50 % en los servicios de Internet y BrisaMusic de Brisanet;\n* Wellhub (Gympass);\n* Descuentos en instituciones de educación superior de hasta el 60 %.\n\n \n\nOperamos en el sector de telecomunicaciones desde hace **27 años**, con la **misión de conectar personas y promover la inclusión digital y social**. Actualmente, conectamos más de 1,5 millones de hogares en todo el Nordeste, **liderando el mercado de internet fija** (banda ancha) en la región. También somos una operadora de telefonía móvil, con un crecimiento cada vez más significativo. \n\n\n\n \n\nNuestra trayectoria comenzó en 1998, en la ciudad de Pereiro, en el interior del estado de Ceará. Nacimos con el objetivo de **ofrecer internet de calidad a precios accesibles en ciudades pequeñas**. Hoy estamos presentes en los nueve estados del Nordeste, llevando **conectividad de vanguardia desde el interior hasta las capitales**, contribuyendo activamente a la transformación digital en Brasil.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768515325815","seoName":"administrative-assistant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-jaguaribe/cate-sales-coordinators/administrative-assistant-6508996170432312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"d6aaa426-32d8-4199-a17c-cc74d6d950ad","sid":"33f6c75e-dfa7-41a7-8de0-8bd665861d67"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1768515325815,"categoryName":"Sales Coordinators","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"4000,4366,4372","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6505144648294712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Market Intelligence Specialist","content":"We are looking for a **Market Intelligence Specialist** to monitor the sales team's performance, aiming for more accurate sales and high-quality goal achievement. Monitor, evaluate, and report on the performance evolution of employees across supported teams, assessing quality criteria across various stages of the sales cycle.\n\n \n\nIf you are an attentive professional who delights your customers and possesses a strong sense of ownership, Brisanet is the place for you!\n\n \n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements to departmental routines and processes;\n* Populate departmental KPIs;\n* Actively participate in organizational meetings and commitments when requested;\n* Provide support to employees on matters related to the department;\n* Analyze and propose improvements to operational routines, aiming to optimize departmental operations;\n* Use individual and collective safety equipment when required;\n* Perform other duties related to the position, as needed by the department and leadership direction.\n\n\nSALES\n\n* Enhance the sales representative’s routine in partnership with the company’s business areas through correct use of sales management tools, data collection forms, and training delivery;\n* Monitor the sales team’s performance, aiming for more accurate sales and high-quality goal achievement;\n* Monitor, evaluate, and report on the performance evolution of employees across supported teams, assessing quality criteria across various stages of the sales cycle;\n* Analyze and map training needs and actions based on KPIs and feedback from supported teams;\n* Analyze sales data and metrics to identify improvement opportunities for the sales team and commercial processes;\n* Support sales leadership in developing, enhancing, and/or restructuring sales teams (e.g., replacements, promotions, etc.).\n\n\nCHURN\n\n* Manage churn rate and cohort churn KPIs by region and city, identifying top contributors;\n* Identify reasons for delinquency and churn (voluntary and involuntary), along with their root causes, identify opportunities, and develop action plans with responsible departments;\n* Analyze trends in cohort churn and 120-day delinquency rates;\n* Generate insights and recommend updates to the customer journey and relationship/collection cadence, implementing actions aimed at ensuring base payment compliance;\n* Analyze the customer journey, identifying key churn triggers and proposing actions for control and mitigation;\n* Lead meetings and presentations on this topic;\n* Participate in and lead projects aimed at containing and controlling churn together with business areas.\n\n \n\n**Requirements and qualifications** \n\n* Bachelor’s degree in Business Administration, Marketing, Economics, Statistics, Actuarial Sciences, or related fields;\n* Minimum 2 years of experience in the field;\n* Proficiency in data tools (Data Studio, Power BI, Tableau, SQL databases), advanced Excel, Google tools (Sheets, Docs), KPI management, market research and analysis, and sales forecasting and growth processes.\n\n \n\n**Additional information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that values personal and professional development;\n* A horizontal and vertical environment—meaning you are the protagonist of your own career!;\n* Meal benefits (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Childcare Assistance;\n* PCD Dependent Assistance;\n* Payroll-deducted Loan (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at Higher Education Institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to digital transformation in Brazil.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768214425647","seoName":"market-intelligence-specialist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-jaguaribe/cate-sales-reps-consultants/market-intelligence-specialist-6505144648294712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"fa5fbaa3-8c0e-49ef-8256-753754258291","sid":"33f6c75e-dfa7-41a7-8de0-8bd665861d67"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1768214425647,"categoryName":"Sales Representatives/Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"4000,4366,4372","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6505143867046712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Representative","content":"We are looking for a **Customer Service Representative** to be responsible for providing support and assistance to customers through voice (telephone) and chat channels, ensuring excellence in customer relationships, efficient resolution of requests, and delivery of the best possible experience. This role operates across multiple areas, including customer support, customer service centers (SAC), billing, cancellation, and retention, following company standards and policies.\n\n \n\nIf you are an attentive professional who delights your customers and demonstrates a strong sense of ownership, Brisanet is the place for you!\n\n \n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update area performance indicators when required;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when necessary;\n* Perform other duties related to the position, according to departmental needs and leadership direction;\n\n\nSAC (Customer Service Center)\n\n* Provide SAC (Customer Service Center) support with a focus on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—applying empathy, active listening, and problem-solving skills;\n* Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer questions, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nSUPPORT\n\n* Provide first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating complex cases to appropriate levels;\n* Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer questions, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nBILLING\n\n* Carry out billing and debt negotiation activities, offering alternatives and clarifying financial questions;\n* Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer questions, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nRETENTION\n\n* Handle cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable;\n* Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer questions, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nREVENUE GENERATION\n\n* Conduct customer service procedures aimed at after-sales, revenue generation, renewal, and customer base loyalty, performing surveys when necessary;\n* Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer questions, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\n**Requirements and Qualifications** \n\nSAC (Customer Service Center)\n\n* Completed high school education;\n* Knowledge of sales and customer service techniques, negotiation and retention strategies, and prospecting, plus familiarity with Google tools (Sheets, Docs); • Typing and grammar proficiency.\n\n \n\nSUPPORT\n\n* Completed high school education;\n* Basic computer literacy and introductory knowledge of computer networks;\n* Strong oral and written communication skills.\n\n \n\nBILLING\n\n* Completed high school education;\n* Basic computer literacy and mathematics knowledge;\n* Billing techniques.\n\n \n\nRETENTION/REVENUE GENERATION\n\n* Completed high school education;\n* Basic computer literacy and mathematics knowledge.\n\n **Preferred qualifications:**\n\n \n\nSAC (Customer Service Center)\n\n* Six months’ experience in the field;\n* Familiarity with the Brazilian Consumer Protection Code.\n\n \n\nSUPPORT\n\n* Familiarity with Google tools (Sheets, Docs);\n* Knowledge of the Brazilian Consumer Protection Code and customer service techniques;\n* Cisco and MikroTik certifications.\n\n \n\nBILLING\n\n* Flexible availability;\n* Experience in telemarketing operations;\n* Customer service techniques.\n\n \n\nRETENTION/REVENUE GENERATION\n\n* Six months’ experience in the field;\n* Knowledge of customer service techniques and Google tools (Sheets, Docs).\n\n \n\n**Additional Information** \n\n* A workplace culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that fosters personal and professional development;\n* A balanced horizontal and vertical structure—meaning you are the protagonist of your own career!;\n* Meals (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Insurance Plan;\n* Dental Insurance Plan;\n* Life Insurance;\n* Childcare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-deductible Loans (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at Higher Education Institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in the city of Pereiro, in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural interiors to state capitals**—and actively contributing to Brazil’s digital transformation.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768214364612","seoName":"Operador%28a%29+de+Atendimento+ao+Cliente","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-jaguaribe/cate-sales-reps-consultants/operador%2528a%2529%2Bde%2Batendimento%2Bao%2Bcliente-6505143867046712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"830ada99-6751-4c42-a079-a2056f4489f9","sid":"33f6c75e-dfa7-41a7-8de0-8bd665861d67"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1768214364612,"categoryName":"Sales Representatives/Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"4000,4366,4372","location":"R. Dom Carloto, 277 - Centro, Jaguaribe - CE, 63475-000, Brazil","infoId":"6499644809446712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Promotor(a) de ventas (prestador de servicios MEI) Jaguaribe","content":"Descripción: Postúlese rápidamente por correo electrónico:\n \n\n \n\nRequisitos y calificaciones:\n* Ser Microempreendedor Individual 7319\\-0/02 \\- Promotor de Ventas Independiente o poder convertirse en uno de forma ágil.\n* Habilidad para atender a clientes\n* Habilidad para negociar\n* Saber utilizar equipos informáticos (teléfonos inteligentes, aplicaciones...)\n* Energía para trabajar\n* Colaboración\n* Comunicación clara y eficaz\n* Planificación y organización\n* Transparencia\n* Integridad\n\n \n\n\nJornada laboral: INFORMAR JORNADA DE TRABAJO ej.: 08:00 a 18:00 \n\nConocimientos: \n\nEscolaridad: Educación secundaria \\- Completa \n\n \n\n2601030202441415290","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767784750738","seoName":"sales-promoter-service-provider-mei-jaguaribe","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-jaguaribe/cate-sales-reps-consultants/sales-promoter-service-provider-mei-jaguaribe-6499644809446712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"55f57c34-74c1-4925-8464-74942b458d80","sid":"33f6c75e-dfa7-41a7-8de0-8bd665861d67"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Jaguaribe,Ceará","unit":null}]},"addDate":1767784750738,"categoryName":"Sales Representatives/Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"4000,4366,4373","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6499608103424112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Assistant of Management Information | Commercial Administration","content":"We are looking for a **Management Information Assistant** to support the development of statistical and mathematical analyses involving data and analytics, with the objective of supporting the company's decision-making process. In addition, actively collaborate in the creation of indicators and data analyses for specific area-focused insights.\n\n \n\nIf you are an attentive professional who delights customers and possesses a sense of ownership, Brisanet is the place for you!\n\n \n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update area indicators when necessary;\n* Actively participate in organizational meetings and commitments when requested;\n* Provide support to employees on matters related to the area;\n* Analyze and propose improvements to operational routines, aiming to optimize departmental operations;\n* Use individual and collective safety equipment when required;\n* Perform other duties related to the position, according to area needs and leadership direction;\n* Develop statistical and mathematical analyses involving data and analytics to support the company’s decision-making process;\n* Develop indicator dashboards;\n* Analyze business indicators and performance;\n* Prepare studies, forecasts, and management reports;\n* Actively collaborate in the creation of indicators and data analyses for specific area-focused insights;\n* Conduct descriptive and predictive analyses;\n* Prepare reports for validation and monitoring of the variable compensation process.\n\n \n\n**Requirements and Qualifications** \n\n* Currently pursuing a bachelor’s degree;\n* Proficiency in Google Sheets;\n* Proficiency in Excel;\n* Proficiency in Data Studio.\n\n **Preferred qualifications:**\n\n \n\n* Skill in using formulas to automate spreadsheet population;\n* Data analysis and manipulation, resulting in actionable information.\n\n \n\n**Additional Information** \n\n* Work culture that respects and values people;\n* Internal events covering diverse topics;\n* Collaborative environment that values personal and professional development;\n* Horizontal and vertical work environment—meaning you are the protagonist of your career!;\n* Meal allowance (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Childcare Assistance;\n* PCD Dependent Assistance;\n* Payroll-deductible Loan (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Discounts of up to 60% at Higher Education Institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet** (broadband) **market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in the city of Pereiro, in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to digital transformation in Brazil.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767781883079","seoName":"management-information-assistant-commercial-administrator","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-jaguaribe/cate-other4/management-information-assistant-commercial-administrator-6499608103424112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"b6e5b7b7-4a93-4787-b194-04e070d479e3","sid":"33f6c75e-dfa7-41a7-8de0-8bd665861d67"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1767781883079,"categoryName":"Other","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"4000,4366,4368","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6499594612045112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Management Information Analyst | Commercial Administration","content":"We are looking for a **Management Information Analyst** to ensure data collection, organization, and quality from multiple channels (CRM, paid media, website, app, etc.). Conduct advanced performance analyses and identify optimization opportunities across the entire customer journey. Support the implementation of tagging, integrations, and data governance.\n\n \n\nIf you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements to departmental routines and processes;\n* Populate departmental KPIs;\n* Actively participate in organizational meetings and commitments when requested;\n* Provide support to employees on matters related to the department;\n* Analyze and propose improvements to operational routines, aiming to optimize departmental operations;\n* Use individual and collective safety equipment when required;\n* Perform other duties related to the position, according to departmental needs and leadership direction;\n* Ensure data collection, organization, and quality from multiple channels (CRM, paid media, website, app, etc.);\n* Build strategic dashboards and reports to support marketing, sales, and product decisions;\n* Conduct advanced performance analyses and identify optimization opportunities across the entire customer journey;\n* Support the implementation of tagging, integrations, and data governance.\n\n \n\n**Requirements and qualifications** \n\n* Solid experience in data analysis, preferably within digital marketing, technology, or telecommunications companies;\n* Proficiency in BI tools (Power BI, Looker Studio, Tableau, or similar);\n* Knowledge of SQL and Google Analytics/GA4;\n* Ability to translate data into actionable insights and communicate results clearly to non-technical stakeholders.\n\n **Preferred qualifications:**\n\n \n\n* Experience with attribution modeling and predictive analytics;\n* Experience working in Growth or Performance teams;\n* Enthusiasm for artificial intelligence, exploring how to apply AI models and tools to enhance analyses and insights.\n\n \n\n**Additional information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that values personal and professional development;\n* A horizontal and vertical workplace—meaning you are the protagonist of your own career!;\n* Meal allowance (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Daycare Assistance;\n* PCD Dependent Assistance;\n* Payroll-deductible Loan (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at Higher Education Institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. 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The role covers multiple areas including customer support, customer service center (SAC), collections, cancellations, and retention, all in accordance with company standards and policies.\n\n\nIf you are an attentive professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! \\#VemSerBrisanet \n\n\n\n \n\nWhat will your day-to-day look like?\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update departmental metrics when necessary;\n* Actively participate in organizational meetings and commitments, as requested;\n* Use individual and collective safety equipment when required;\n* Carry out other duties related to the position, according to area needs and leadership direction;\n\n \n\nCustomer Service Center (SAC)\n\n* Handle SAC (Customer Service Center) interactions, focusing on resolving requests: billing and service 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Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Achieve performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nWhat we seek for this opportunity:\n\n \n\nCustomer Service Center (SAC)\n\n* Completed high school education;\n* Sales and customer service techniques, negotiation and retention techniques for prospecting customers, plus knowledge of Google tools (Sheets, Docs);\n* Typing and grammar skills.\n\n \n\nSupport\n\n* Completed high school education;\n* Basic computer literacy and fundamental networking concepts;\n* Oral and verbal communication skills.\n\n \n\nCollections\n\n* Completed high school education;\n* Basic computer literacy and mathematics;\n* Collections techniques.\n\n \n\nRetention/Revenue Generation\n\n* Completed high school education;\n* Basic computer literacy and basic mathematics.\n\n \n\nPreferred qualifications:\n\n \n\nCustomer Service Center (SAC)\n\n* Six months’ experience in the field;\n* Familiarity with the Consumer Protection Code.\n\n \n\nSupport\n\n* Knowledge of Google tools (Sheets, Docs);\n* Familiarity with the Consumer Protection Code and customer service techniques;\n* Cisco and MikroTik certifications.\n\n \n\nCollections\n\n* Flexible availability;\n* Experience in telemarketing operations;\n* Customer service techniques.\n\n \n\nRetention/Revenue Generation\n\n* Six months’ experience in the field;\n* Knowledge of customer service techniques and Google tools (Sheets, Docs).\n \n\nAt the Brisanet Group, you’ll find:\n\n \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that 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The role covers multiple areas including customer support, customer service centers (SAC), collections, cancellations, and retention, all in accordance with company standards and policies.\n\n\nIf you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! \\#VemSerBrisanet \n\n\n\n \n\nWhat will your day-to-day look like?\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update area metrics when necessary;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when required;\n* Carry out other duties related to the position, according to departmental needs and leadership direction;\n\n \n\nCustomer Service Center (SAC)\n\n* Provide SAC (Customer Service Center) support, focusing on resolving requests: billing inquiries and service complaints, 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Desempeña funciones en diversas áreas como soporte al cliente, servicio de atención al cliente (SAC), cobranza, cancelación y retención, siguiendo los estándares y políticas de la empresa.\n\n\nSi eres un profesional atento, que encanta a sus clientes y posee sentido de propiedad, ¡Brisanet es tu lugar!\n\n\n¡Naveguemos juntos hacia el futuro! \\#VemSerBrisanet \n\n\n\n \n\n¿Cómo será tu día a día?\n\n* Vivir la identidad organizacional del Grupo Brisanet;\n* Elaborar informes, formularios o hojas de cálculo según las solicitudes;\n* Actualizar indicadores del área, cuando sea necesario;\n* Participar activamente en reuniones y compromisos de la organización, cuando se solicite;\n* Utilizar los equipos de protección individual y colectiva, cuando sea necesario;\n* Ejecutar otras actividades relacionadas con el cargo, según las necesidades del área y las indicaciones de la liderazgo;\n\n \n\nSAC \n\n* Brindar atención en el SAC (Servicio de Atención al Cliente), centrada en la resolución de solicitudes: cobros y reclamaciones sobre los servicios, cambio de dirección, cambio de titular, modificaciones de datos registrados, orientación financiera, cambios de plan e indicaciones de servicios, logrando empatía, escucha activa y resolución de problemas;\n* Brindar atención telefónica y digital con cortesía, claridad y agilidad a clientes físicos, jurídicos, organismos públicos y técnicos de campo;\n\n\n\\- Resolver dudas, registrar solicitudes, reclamaciones y orientaciones generales;\\- Registrar todos los contactos en los sistemas internos (CRM), garantizando precisión, historial y trazabilidad; \n\n* Alcanzar los indicadores de desempeño (KPI), como tiempo medio de atención, tasa de resolución, satisfacción del cliente (CSAT), productividad y calidad;\n* Participar en capacitaciones, actualizaciones, reuniones de equipo y actualizaciones de procesos;\n* Apoyar la mejora continua de la atención, proponiendo soluciones y reportando recurrencias técnicas o conductuales de los clientes.\n\n \n\nSOPORTE \n\n* Ofrecer soporte técnico de primer nivel, ayudando a los clientes con dificultades técnicas (sin acceso al servicio, inestabilidad del servicio, configuración de equipos, fallos en sistemas), y derivando los casos más complejos a los niveles correspondientes;\n* Brindar atención telefónica y digital con cortesía, claridad y agilidad a clientes físicos, jurídicos, organismos públicos y técnicos de campo;\n* Resolver dudas, registrar solicitudes, reclamaciones y orientaciones generales;\n* Registrar todos los contactos en los sistemas internos (CRM), garantizando precisión, historial y trazabilidad;\n* Alcanzar los indicadores de desempeño (KPI), como tiempo medio de atención, tasa de resolución, satisfacción del cliente (CSAT), productividad y calidad;\n* Participar en capacitaciones, actualizaciones, reuniones de equipo y actualizaciones de procesos;\n* Apoyar la mejora continua de la atención, proponiendo soluciones y reportando recurrencias técnicas o conductuales de los clientes.\n\n \n\nCOBRANZA \n\n* Ejecutar actividades de cobranza y negociación de deudas, ofreciendo alternativas y aclarando dudas financieras;\n* Brindar atención telefónica y digital con cortesía, claridad y agilidad a clientes físicos, jurídicos, organismos públicos y técnicos de campo;\n* Resolver dudas, registrar solicitudes, reclamaciones y orientaciones generales;\n* Registrar todos los contactos en los sistemas internos (CRM), garantizando precisión, historial y trazabilidad;\n* Alcanzar los indicadores de desempeño (KPI), como tiempo medio de atención, tasa de resolución, satisfacción del cliente (CSAT), productividad y calidad;\n* Participar en capacitaciones, actualizaciones, reuniones de equipo y actualizaciones de procesos;\n* Apoyar la mejora continua de la atención, proponiendo soluciones y reportando recurrencias técnicas o conductuales de los clientes.\n\n \n\nRETENCIÓN \n\n* Gestionar solicitudes de cancelación, buscando comprender los motivos y aplicando estrategias de retención cuando corresponda;\n* Brindar atención telefónica y digital con cortesía, claridad y agilidad a clientes físicos, jurídicos, organismos públicos y técnicos de campo;\n* Resolver dudas, registrar solicitudes, reclamaciones y orientaciones generales;\n* Registrar todos los contactos en los sistemas internos (CRM), garantizando precisión, historial y trazabilidad;\n* Alcanzar los indicadores de desempeño (KPI), como tiempo medio de atención, tasa de resolución, satisfacción del cliente (CSAT), productividad y calidad;\n* Participar en capacitaciones, actualizaciones, reuniones de equipo y actualizaciones de procesos;\n* Apoyar la mejora continua de la atención, proponiendo soluciones y reportando recurrencias técnicas o conductuales de los clientes;\n\n \n\nRENTABILIZACIÓN \n\n* Realizar procedimientos de atención al cliente orientados al posventa y/o rentabilización y/o renovación y fidelización de la base de clientes, y llevar a cabo encuestas, cuando sea necesario;\n* Brindar atención telefónica y digital con cortesía, claridad y agilidad a clientes físicos, jurídicos, organismos públicos y técnicos de campo;\n* Resolver dudas, registrar solicitudes, reclamaciones y orientaciones generales;\n* Registrar todos los contactos en los sistemas internos (CRM), garantizando precisión, historial y trazabilidad;\n* Alcanzar los indicadores de desempeño (KPI), como tiempo medio de atención, tasa de resolución, satisfacción del cliente (CSAT), productividad y calidad;\n* Participar en capacitaciones, actualizaciones, reuniones de equipo y actualizaciones de procesos;\n* Apoyar la mejora continua de la atención, proponiendo soluciones y reportando recurrencias técnicas o conductuales de los clientes.\n\n \n\n¿Qué buscamos para esta oportunidad? \n\n \n\nSAC \n\n* Educación secundaria completa;\n* Técnicas de ventas y atención al cliente, técnicas de negociación y retención de clientes, además de conocimiento de herramientas Google (Hojas de cálculo, Documentos);\n* Habilidad en mecanografía y gramática.\n\n \n\nSOPORTE \n\n* Educación secundaria completa;\n* Conocimientos básicos de informática y nociones de redes de computadoras;\n* Habilidad en comunicación oral y escrita.\n\n \n\nCOBRANZA \n\n* Educación secundaria completa;\n* Conocimientos de informática y matemáticas básicas;\n* Técnicas de cobranza.\n\n \n\nRETENCIÓN/RENTABILIZACIÓN \n\n* Educación secundaria completa;\n* Conocimientos básicos de informática y matemáticas básicas.\n\n \n\nSerá considerado un diferencial: \n\n \n\nSAC \n\n* Experiencia de 6 meses en el área;\n* Nociones del Código de Defensa del Consumidor.\n\n \n\nSOPORTE \n\n* Conocimiento de herramientas Google (Hojas de cálculo, Documentos);\n* Nociones del Código de Defensa del Consumidor y técnicas de atención al cliente;\n* Certificaciones Cisco y Mikrotik.\n\n \n\nCOBRANZA \n\n* Disponibilidad de horarios;\n* Experiencia en operaciones de telemarketing;\n* Técnicas de atención al cliente.\n\n \n\nRETENCIÓN/RENTABILIZACIÓN \n\n* 6 meses de experiencia en el área;\n* Conocimiento de técnicas de atención al cliente y herramientas Google (Hojas de cálculo, Documentos).\n \n\nEn el Grupo Brisanet encontrarás: \n\n \n\n* Una cultura laboral que respeta y valora a las personas;\n* Eventos internos que abordan diversos temas;\n* Un entorno colaborativo que valora el desarrollo personal y profesional;\n* Un ambiente horizontal y vertical, es decir, ¡tú eres el protagonista de tu carrera!;\n* Alimentación (Sede mediante comedor y filiales mediante Alelo);\n* Plan de Salud con copago;\n* Plan Odontológico;\n* Seguro de Vida;\n* WellHub (GymPass);\n* IVI (Plataforma de Apoyo Emocional);\n* Ayuda para guardería;\n* Ayuda para dependiente con discapacidad;\n* Préstamo consignado (después de 6 meses);\n* Descuentos de hasta el 50 % en los servicios de Internet Brisanet y BrisaMusic;\n* Descuentos en instituciones de educación superior de hasta el 60 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experience. This role covers multiple areas including customer support, customer service center (SAC), collections, cancellations, and retention, all in accordance with company standards and policies.\n\n\nIf you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! \\#JoinBrisanet \n\n\n\n \n\nWhat will your day-to-day look like?\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update area metrics when required;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when necessary;\n* Perform other duties related to the position, according to departmental needs and leadership direction;\n\n \n\nCustomer Service Center (SAC) \n\n* Handle SAC (Customer Service Center) interactions, focusing on resolving requests: billing and service complaints, address 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technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating complex cases to appropriate levels;\n* Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians;\n* Resolve inquiries, register requests, complaints, and general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Achieve performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nCollections \n\n* Carry out collection and debt negotiation activities, offering alternatives and clarifying financial questions;\n* Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians;\n* Resolve inquiries, register requests, complaints, and general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Achieve performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nRetention \n\n* Manage cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable;\n* Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, 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communication skills.\n\n \n\nCollections \n\n* Completed high school education;\n* Basic computer and mathematics knowledge;\n* Collections techniques.\n\n \n\nRetention/Revenue Generation \n\n* Completed high school education;\n* Basic computer and mathematics knowledge.\n\n \n\nPreferred qualifications: \n\n \n\nCustomer Service Center (SAC) \n\n* Six months’ experience in the field;\n* Familiarity with the Consumer Protection Code.\n\n \n\nTechnical Support \n\n* Familiarity with Google tools (Sheets, Docs);\n* Knowledge of the Consumer Protection Code and customer service techniques;\n* Cisco and MikroTik certifications.\n\n \n\nCollections \n\n* Flexible availability;\n* Experience in telemarketing operations;\n* Customer service techniques.\n\n \n\nRetention/Revenue Generation \n\n* Six months’ experience in the field;\n* Knowledge of customer service techniques and Google tools (Sheets, Docs).\n \n\nAt Brisanet Group, you’ll find: \n\n \n\n* A work culture that respects and 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possible experience. The role covers multiple areas including customer support, customer service centers (SAC), collections, cancellations, and retention, all in accordance with company standards and policies.\n\n\nIf you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! \\#VemSerBrisanet \n\n\n\n \n\nWhat will your day-to-day look like?\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update area indicators when necessary;\n* Actively participate in organizational meetings and commitments, as requested;\n* Use individual and collective safety equipment when required;\n* Perform other activities related to the position, according to departmental needs and leadership direction;\n\n \n\nCustomer Service Center (SAC)\n\n* Handle SAC (Customer Service Center) interactions, focusing on resolving requests: billing and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—applying empathy, active listening, and problem-solving;\n* Provide courteous, clear, and agile telephone and digital service to individual customers, corporate clients, public agencies, and field technicians;\n\n\n\\- Resolve inquiries, register requests, complaints, and general guidance;\\- Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; \n\n* Achieve performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\nTechnical Support\n\n* Provide first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating complex cases to appropriate levels;\n* Provide courteous, clear, and agile telephone and digital service to individual customers, corporate clients, public agencies, and field technicians;\n* Resolve inquiries, register requests, complaints, and general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Achieve performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\nCollections\n\n* Carry out collection and debt negotiation activities, offering alternatives and clarifying financial questions;\n* Provide courteous, clear, and agile telephone and digital service to individual customers, corporate clients, public agencies, and field technicians;\n* Resolve inquiries, register requests, complaints, and general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Achieve performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\nRetention\n\n* Manage cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable;\n* Provide courteous, clear, and agile telephone and digital service to individual customers, corporate clients, public agencies, and field technicians;\n* Resolve inquiries, register requests, complaints, and general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Achieve performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral customer issues;\n\n \n\nMonetization\n\n* Conduct customer service procedures aimed at after-sales, monetization, renewal, and customer base loyalty, performing surveys when necessary;\n* Provide courteous, clear, and agile telephone and digital service to individual customers, corporate clients, public agencies, and field technicians;\n* Resolve inquiries, register requests, complaints, and general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Achieve performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\nWhat we seek for this opportunity: \n\n \n\nCustomer Service Center (SAC)\n\n* Completed high school education;\n* Knowledge of sales and customer service techniques, negotiation and customer prospecting/retention techniques, plus familiarity with Google tools (Sheets, Docs);\n* Typing and grammar skills.\n\n \n\nTechnical Support\n\n* Completed high school education;\n* Basic computer literacy and foundational knowledge of computer networks;\n* Strong oral and written communication skills.\n\n \n\nCollections\n\n* Completed high school education;\n* Basic computer and mathematics knowledge;\n* Collections techniques.\n\n \n\nRetention/Monetization\n\n* Completed high school education;\n* Basic computer and mathematics knowledge.\n\n \n\nPreferred qualifications: \n\n \n\nCustomer Service Center (SAC)\n\n* Six months’ experience in the field;\n* Familiarity with the Consumer Protection Code.\n\n \n\nTechnical Support\n\n* Familiarity with Google tools (Sheets, Docs);\n* Knowledge of the Consumer Protection Code and customer service techniques;\n* Cisco and MikroTik certifications.\n\n \n\nCollections\n\n* Flexible availability;\n* Experience in telemarketing operations;\n* Customer service techniques.\n\n \n\nRetention/Monetization\n\n* Six months’ experience in the field;\n* Knowledge of customer service techniques and Google tools (Sheets, Docs).\n \n\nAt the Brisanet Group, you’ll find: \n\n \n\n* A workplace culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A horizontal and vertical work environment—meaning you are the protagonist of your own career!;\n* Meals (Head Office via cafeteria; Branches via Alelo card);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* WellHub (GymPass);\n* Emotional Support Platform (IVI);\n* Childcare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-Deductible Loans (available after 6 months);\n* Up to 50% discount on Brisanet Internet and BrisaMusic services;\n* Up to 60% discount at Higher Education Institutions.\n \n\n \n\n2601010046291861581","price":"","unit":"per 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Provide technical support to other company departments, evaluating router models, verifying features and integrations, analyzing new functionalities, investigating widespread issues, checking commands, and conducting studies for the implementation of new products.\n\n\nIf you are a detail-oriented professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! \\#JoinBrisanet \n\n\n\n \n\nWhat will your day-to-day look like?\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update area metrics when necessary;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when required;\n* Perform other duties related to the position, according to area needs and leadership direction;\n* Conduct proof-of-concepts to validate the feasibility of new technologies and equipment;\n* Interact with ACS tool support for problem resolution and optimization;\n* Perform physical equipment certification, including performance testing, analysis of access distribution data (Wi\\-Fi and Cable), security, failover and recovery, testing of specific functionalities, and hardware verification (antenna connection method, resources such as memory, Wi\\-Fi chipset, temperature, port capacity, WPS, WLAN, RESET, REBOOT, LEDs, power supply);\n* Support the development of detailed technical documentation for tests and certification processes;\n* Provide technical support to other company departments, evaluating router models, verifying features and integrations, analyzing new functionalities, investigating widespread issues, checking commands, and conducting studies for the implementation of new products.\n\n \n\nWhat we seek for this opportunity: \n\n \n\n* Completed technical education in areas such as Telecommunications, Information Technology, Electronics, or related fields;\n* Knowledge of computer networks and communication protocols;\n* Familiarity with remote management tools (ACS);\n* Analytical ability and proactivity in identifying and resolving problems;\n* Ability to clearly and systematically document processes and test results.\n\n \n\nPreferred qualifications: \n\n \n\n* Experience in performance testing of Wi\\-Fi and wired networks;\n* Understanding of residential network security concepts;\n* Customer support experience.\n \n\nAt the Brisanet Group, you’ll find: \n\n \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that values personal and professional development;\n* Both horizontal and vertical workplace structures — meaning you are the protagonist of your own career!;\n* Meals (Headquarters via cafeteria; Branches via Alelo card);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Childcare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-deductible Loans (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Up to 60% discounts at Higher Education Institutions.\n \n\n \n\n2601010046291602416","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767705967813","seoName":"equipment-quality-assistant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-jaguaribe/cate-other4/equipment-quality-assistant-6498636388006512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"8b50d38d-dc53-4b69-87a0-c8f9af99e369","sid":"33f6c75e-dfa7-41a7-8de0-8bd665861d67"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1767705967813,"categoryName":"Other","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"4000,4366,4373","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6498636386381112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Operations Support Leader (1)","content":"Description:\nJob Description\n\n\nWe are looking for an Operations Support Leader to monitor the productivity and quality of procedures carried out by the team. Monitor the waiting queue for service requests opened by field installation and repair teams. Track service level agreements (SLAs). Monitor customer mapping.\n\n\nIf you are a detail-oriented professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! \\#JoinBrisanet \n\n\n\n \n\nWhat will your day-to-day look like?\n\n* Embody the organizational identity of the Brisanet Group;\n* Ensure compliance with sector standards, processes, routines, and policies;\n* Monitor and analyze area performance indicators and define short-term actions to improve deliverables;\n* Analyze and propose improvements to operational routines;\n* Prepare and present reports, forms, spreadsheets, or documents to leadership, as requested;\n* Actively participate in organizational meetings and commitments, when required;\n* Use individual and collective safety equipment, when necessary;\n* Perform other related duties according to departmental needs and leadership direction;\n* Ensure the team has all necessary equipment and resources to carry out activities;\n* Monitor the productivity and quality of procedures executed by the team;\n* Monitor the waiting queue for service requests opened by field service teams;\n* Monitor regional demand and allocate tasks to the team according to route confirmation requirements;\n* Track externally generated service requests;\n* Monitor service level agreements (SLAs);\n* Monitor customer mapping;\n* Maintain communication with the Collections Department regarding identification of customers with outstanding balances, if needed;\n* Address customer complaints received via service channels and ombudsman services;\n* Update information used for calculating team commissions / productivity.\n\n\nWhat we’re looking for in this opportunity: \n\n \n\n* Completed high school education;\n* 1 year of experience in the field;\n* Basic Microsoft Office package;\n* Data analysis skills;\n* Understanding of FTTH concept;\n* Familiarity with technologies and equipment used;\n* Basic knowledge of AutoCAD;\n* Understanding of call center processes.\n\n \n\nBonus qualifications: \n\n \n\n* Google tools (Sheets, Docs);\n* Familiarity with field service, release, and retrieval department processes;\n* Knowledge of Brisanet system functionality levels.\n \n\nAt Brisanet Group, you’ll find: \n\n \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A horizontal and vertical workplace—meaning you drive your own career!\n* Meals (Headquarters via cafeteria; Branches via Alelo card);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* WellHub (GymPass);\n* Emotional Support Platform (IVI);\n* Childcare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-deductible Loan (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Up to 60% discounts at higher education institutions.\n \n\n \n\n2601010046291650604","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767705967685","seoName":"leader-of-operations-support","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-jaguaribe/cate-other4/leader-of-operations-support-6498636386381112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"ce237812-5809-47ec-993b-615363580c7e","sid":"33f6c75e-dfa7-41a7-8de0-8bd665861d67"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1767705967685,"categoryName":"Other","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"4000,4366,4372","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6496755216998512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Market Developer | Business Development","content":"We are looking for a **Market Developer** to visit Points of Sale, inspect and ensure compliance with contracts for each Point of Sale, and conduct service placement checks while strategically promoting the brand.\n\n \n\nIf you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update area indicators when necessary;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when required;\n* Perform other duties related to the position, according to departmental needs and leadership direction;\n* Organize events and participate in service demonstrations;\n* Train the sales team serving the assigned customer portfolio;\n* Strategically promote the brand;\n* Monitor the sales process—from quotation to installation—providing support to resolve pending issues;\n* Conduct inspections to verify contract compliance at each Point of Sale;\n* Install promotional materials in strategic locations previously agreed upon with each Point of Sale’s management;\n* Achieve commercial team targets for managed Points of Sale;\n* Strategically position trade materials to attract customers.\n\n \n\n**Requirements and Qualifications** \n\n* Completed high school education;\n* 6 months’ experience in customer service;\n* Google tools (Sheets, Docs);\n* Basic computer skills;\n* Customer service techniques;\n* Sales techniques.\n\n **Preferred qualifications:**\n\n \n\n* Geographic knowledge;\n* Completed or ongoing undergraduate degree in Administration, Marketing, or related fields.\n\n **Additional requirements:**\n\n \n\n* Driver’s license – categories AB.\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A horizontal and vertical workplace—meaning you are the protagonist of your own career!;\n* Meals (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Daycare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-deductible loans (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at higher education institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767559001000","seoName":"market-developer-business-development","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-jaguaribe/cate-sales-reps-consultants/market-developer-business-development-6496755216998512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"129d4fa8-0134-49ff-961f-565052afb981","sid":"33f6c75e-dfa7-41a7-8de0-8bd665861d67"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1767559001327,"categoryName":"Sales Representatives/Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"4000,4366,4373","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6496704296947412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Optical Transmission Network Operator","content":"We are looking for an **Optical Transmission Network Operator** to perform installations, maintenance, and/or replacements of equipment installed on the Network. Contact the internal department to confirm whether network availability and traffic have returned to normal standards. \n\n\n\n \n\nIf you are a detail-oriented professional who delights customers and demonstrates a sense of ownership, Brisanet is the place for you! \n\n\n\n \n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Actively participate in meetings and organizational commitments when requested;\n* Use personal and collective protective equipment when required;\n* Perform other duties related to the position according to departmental needs and leadership direction; Level I\n* Conduct vehicle inspections before starting activities;\n* Report the need for vehicle maintenance, including monitoring maintenance execution and vehicle washes;\n* Perform JSA — Job Safety Analysis;\n* Carry out installations, maintenance, and/or replacements of small-sized equipment installed on the Network;\n* Route fiber connections in data centers;\n* Provide support for installations, maintenance, and/or replacements of medium- and large-sized equipment installed on the Network;\n* Receive and return equipment to inventory. Level II\n* Perform all Level I activities when required;\n* Carry out installations, maintenance, and/or replacements of medium- and large-sized equipment installed on the Network;\n* Conduct tests to ensure proper equipment operation;\n* Contact the internal department to confirm whether network availability and traffic have returned to normal standards;\n* Assemble and maintain optical distribution and termination points (DGOs, DIOs, PTOs);\n* Assemble and maintain GPON and DWDM network equipment in data center racks;\n* Connect equipment to the DGO. Level III\n* Perform all Level II activities when required;\n* Carry out installations, maintenance, and/or replacements of highly complex equipment installed on the Network;\n* Resolve high-complexity issues arising during installations, maintenance, and/or replacements of equipment installed on the Network.\n\n \n\n**Requirements and Qualifications** \n\n* Completed high school education;\n* Basic computer knowledge, familiarity with technologies and access transmission methods;\nSkills in configuring routers and signal repeaters, GPON and DWDM equipment configuration, and structured cabling. \n* \n\n \n\n**Preferred qualifications:**\n\n \n\n* Six months’ experience in the field;\n* NR 35 — Working at Heights; Basic Networking and Computer Maintenance knowledge;\n* Geographic knowledge of the city • Defensive driving • Driver’s license — Categories AB\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that values personal and professional development;\n* A horizontal and vertical workplace — meaning you are the protagonist of your own career!;\n* Meals (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Childcare Assistance;\n* PCD Dependent Assistance;\n* Payroll-deductible Loan (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at Higher Education Institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. 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Provide support in statistical data analysis, applying insights to commercial information on products, services, and customer and supplier profiles.\n\n \n\nIf you are a detail-oriented professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you!\n\n \n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n **Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update area indicators when necessary;\n* Actively participate in organizational meetings and appointments when requested;\\- Use individual and collective safety equipment when required;\n* Perform other duties related to the position, according to departmental needs and leadership direction;\n* Provide support in statistical data analysis, applying insights to commercial information on products, services, and customer and supplier profiles;\n* Assist in identifying business opportunities through analysis of information related to internal environmental influences;\n* Monitor sales forecasts and market trend reports;\n* Provide strategic information to support decision-making.\n\n \n\n**Requirements and Qualifications** \n\n* Completed high school education;\n* One year of experience in the commercial area;\n* Proficiency with Google tools (Sheets, Docs).\n\n **Preferred (but not required):**\n\n \n\n* Customer service experience;\n* Completed or ongoing undergraduate degree.\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A horizontal and vertical workplace—meaning you are the protagonist of your own career!;\n* Meal allowance (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Daycare Assistance;\n* PCD Dependent Assistance;\n* Payroll-deducted Loan (available after 6 months);\n* Up to 50% discount on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discount at Higher Education Institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. 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Pereiro, CE, 63460-000, Brazil","infoId":"6496359173504212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Consultor de ventas B2B - (1)","content":"Descripción:\n* Educación secundaria completa;\n* Informática básica;\n* Técnicas de ventas y atención al cliente;\n* Capacidad para analizar datos de mercado, identificar tendencias y oportunidades de ventas;\n* Perfil proactivo, con capacidad para identificar y aprovechar nuevas oportunidades comerciales;\n* Fuerte orientación al cumplimiento de metas y resultados;\n* Capacidad para adaptarse a diferentes perfiles de clientes y ciclos de ventas, especialmente en mercados dinámicos;\n* Conocimiento de las herramientas de MS Office (Word, Excel, PowerPoint);\n* Conocimiento de las herramientas de Google Workspace;\n* Conocimiento geográfico de la ciudad;\nLicencia de conducir tipo A y conducción defensiva.\n* \n\n \n\nSe considerará un diferencial: \n\n\n\n \n\n* 6 meses de experiencia en el área de telecomunicaciones;\n* Cursos de especialización en ventas o negociaciones B2B.\n* Vivir la identidad organizacional del Grupo Brisanet;\n* Participar activamente en las reuniones y compromisos de la organización, cuando sea solicitado;\n* Utilizar los equipos de protección individual y colectiva, cuando sea necesario;\n* Conducir vehículos de la empresa, cuando sea necesario;\n* Ejecutar otras actividades relacionadas con el puesto, según las necesidades del área y las indicaciones de la dirección;\n* Elaborar informes, formularios o hojas de cálculo, según las solicitudes;\n* Actualizar los indicadores del área, cuando sea necesario;\n* Participar activamente en las reuniones y compromisos de la organización, cuando sea solicitado;\n* Utilizar los equipos de protección individual y colectiva, cuando sea necesario;\n* Ejecutar otras actividades relacionadas con el puesto, según las necesidades del área y las indicaciones de la dirección.\n* Identificación y prospección de nuevos leads;\n* Realizar llamadas y enviar correos electrónicos para iniciar contacto con nuevos clientes potenciales, presentar la empresa e identificar posibles necesidades;\n* Realizar un seguimiento frecuente con prospectos y clientes actuales;\n* Crear y enviar cotizaciones/proposiciones formales de venta;\n* Realizar el control y seguimiento de sus ventas;\n* Gestionar negociaciones y cierre de contratos, ajustando los detalles según sea necesario;\n* Gestión de metas y resultados;\n* Reuniones internas para discutir y compartir resultados, así como alinear estrategias.\n\n\n \n\n2512280202491937188","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767528060000","seoName":"sales-consultant-b2b","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-jaguaribe/cate-sales-reps-consultants/sales-consultant-b2b-6496359173504212/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"9066d2cb-8a5a-4c46-9521-ede579d97987","sid":"33f6c75e-dfa7-41a7-8de0-8bd665861d67"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1767528060429,"categoryName":"Sales Representatives/Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"4000,4366,4373","location":"R. Dom Carloto, 277 - Centro, Jaguaribe - CE, 63475-000, Brazil","infoId":"6496318489241912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Administrative Assistant","content":"Job Opening for Administrative Assistant Description:\nWe are looking for an Administrative Assistant to support administrative activities in our office.\n\n\nResponsibilities:\n* Handle telephone and in-person inquiries\n* Organize documents and files\n* Enter data into systems\n* Assist in preparing reports and spreadsheets\n* Support other necessary administrative tasks\n\nRequirements:\n* Completed high school education\n* Prior experience in the administrative field is a plus\n* Basic computer skills (Microsoft Office suite)\n* Good communication and organizational skills\n* Ability to work as part of a team","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767524881000","seoName":"administrative-assistant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-jaguaribe/cate-other4/administrative-assistant-6496318489241912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"d7523119-f1a2-4742-8b06-2780c0f13434","sid":"33f6c75e-dfa7-41a7-8de0-8bd665861d67"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Jaguaribe,Ceará","unit":null}]},"addDate":1767524881972,"categoryName":"Other","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"4000,4366,4372","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6496265432012912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Consultor de Ventas B2B","content":"Estamos buscando un(a) **Consultor(a) de Ventas B2B** para definir, junto con la dirección, las mejores estrategias de acercamiento a los clientes de su cartera. Contactar a posibles clientes, presentar información sobre los productos y servicios de la empresa. Liderar y supervisar el proceso de negociación desde los primeros encuentros hasta el cierre del acuerdo comercial, incluyendo la recepción y verificación de la documentación pertinente y la firma del contrato. \n\n\n\n \n\n¡Si eres un profesional atento, que encanta a sus clientes y posee sentido de propiedad, Brisanet es tu lugar! \n\n\n\n \n\n¡Naveguemos juntos hacia el futuro! **\\#VemSerBrisanet**\n\n \n\n \n\n**Responsabilidades y atribuciones** \n\n* Vivir la identidad organizacional del Grupo Brisanet;\n* Participar activamente en las reuniones y compromisos de la organización, cuando sea solicitado;\n* Utilizar los equipos de protección individual y colectiva, cuando sea necesario;\n* Conducir vehículos de la empresa, cuando sea necesario;\n* Ejecutar demás actividades relacionadas con el cargo, según las necesidades del área y las indicaciones de la dirección;\n* Elaborar informes, formularios o hojas de cálculo, según las solicitudes;\n* Actualizar los indicadores del área, cuando sea necesario;\n* Participar activamente en las reuniones y compromisos de la organización, cuando sea solicitado;\n* Utilizar los equipos de protección individual y colectiva, cuando sea necesario;\n* Ejecutar demás actividades relacionadas con el cargo, según las necesidades del área y las indicaciones de la dirección.\n* Identificación y prospección de nuevos leads;\n* Realizar llamadas y enviar correos electrónicos para iniciar el contacto con nuevos clientes potenciales, presentar la empresa e identificar posibles necesidades;\n* Realizar un seguimiento frecuente con prospectos y clientes actuales;\n* Crear y enviar cotizaciones/proposiciones formales de venta;\n* Realizar el control y seguimiento de sus ventas;\n* Gestionar negociaciones y cierre de contratos, ajustando los detalles según sea necesario;\n* Gestión de metas y resultados;\n* Reuniones internas para discutir y compartir resultados, así como alinear estrategias.\n\n \n\n**Requisitos y calificaciones** \n\n* Educación secundaria completa;\n* Conocimientos básicos de informática;\n* Técnicas de ventas y atención al cliente;\n* Capacidad para analizar datos de mercado, identificar tendencias y oportunidades de ventas;\n* Perfil proactivo, con capacidad para identificar y explotar nuevas oportunidades de negocio;\n* Fuerte orientación al cumplimiento de metas y resultados;\n* Capacidad de adaptarse a distintos perfiles de clientes y ciclos de ventas, especialmente en mercados dinámicos;\n* Conocimiento de las herramientas de MS Office (Word, Excel, PowerPoint);\n* Conocimiento de las herramientas de Google Workspace;\n* Conocimiento geográfico de la ciudad;\nLicencia de conducir tipo \"A\" y conducción defensiva. \n* \n\n \n\n**Será considerado un diferencial:** \n\n\n\n \n\n* 6 meses de experiencia en el sector de telecomunicaciones;\n* Cursos de especialización en ventas o negociaciones B2B.\n\n \n\n**Información adicional** \n\n* Cultura laboral que respeta y valora a las personas;\n* Eventos internos que abordan diversos temas;\n* Entorno colaborativo que valora el desarrollo personal y profesional;\n* Ambiente horizontal y vertical, es decir, ¡tú eres el protagonista de tu carrera!;\n* Alimentación (Sede mediante comedor y Filiales mediante Ifood);\n* Plan de Salud con copago;\n* Plan Odontológico;\n* Seguro de Vida;\n* Auxilio Guardería;\n* Auxilio Dependiente con Discapacidad;\n* Préstamo en nómina (después de 6 meses);\n* Descuentos de hasta el 50 % en los servicios de Internet Brisanet y BrisaMusic;\n* Wellhub (Gympass);\n* Descuentos en Instituciones de Educación Superior de hasta el 60 %.\n\n \n\nOperamos en el sector de telecomunicaciones desde hace **27 años**, con la **misión de conectar a las personas y promover la inclusión digital y social**. Actualmente, conectamos a más de 1,5 millones de hogares en todo el Nordeste, **liderando el mercado de internet fija** (banda ancha) en la región. También somos una operadora de telefonía móvil, con un crecimiento cada vez más significativo. \n\n\n\n \n\nNuestra trayectoria comenzó en 1998, en la ciudad de Pereiro, en el interior del estado de Ceará. Nacimos con el objetivo de **ofrecer internet de calidad a precios accesibles en ciudades pequeñas**. Hoy, estamos presentes en los nueve estados del Nordeste, llevando **conectividad de vanguardia desde el interior hasta las capitales**, contribuyendo activamente a la transformación digital en Brasil.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767520736000","seoName":"b2b-sales-consultant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-jaguaribe/cate-sales-reps-consultants/b2b-sales-consultant-6496265432012912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"36d9d425-40da-468b-8ed6-e04a6e6e651f","sid":"33f6c75e-dfa7-41a7-8de0-8bd665861d67"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1767520736876,"categoryName":"Sales Representatives/Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"4000,4366,4373","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6496151932621112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Network Technology Analyst","content":"We are looking for a **Network Technology Analyst** to analyze logical issues related to backbone networks, routing, and network links; perform tests and identify solutions to ensure network availability and quality. Design logical network projects. Perform logical configurations on servers, firewall rules, routers, and equipment. Conduct traffic capacity studies and analyses.\n\n \n\nIf you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements to departmental routines and processes;\n* Populate departmental performance indicators;\n* Actively participate in organizational meetings and commitments when requested;\n* Provide support to employees on matters related to the department;\n* Analyze and propose improvements to operational routines, aiming to optimize departmental operations;\n* Use individual and collective safety equipment when required;\n* Carry out additional duties related to the position, according to departmental needs and leadership direction;\n* Receive and handle Level 3 technical support tickets, focusing on the logical aspects of backbone networks, IP routing, and network traffic;\n* Execute periodic compliance processes (access validation, directory validation, among others);\n* Perform connection tests;\n* Analyze logical issues related to backbone networks and network links, perform tests, and identify solutions to ensure network availability and quality;\n* Interact with other support levels to ensure network availability and quality;\n* Perform logical configurations on servers, firewall rules, routers, and equipment;\n* Conduct traffic capacity studies and analyses;\n* Perform network programming and logical configuration;\n* Actively participate in crisis rooms affecting business operations;\n* Analyze network traffic availability and quality;\n* Execute configurations to ensure network traffic;\n* Handle mission-critical incidents;\n* Create and maintain up-to-date technical procedures and knowledge base;\n* Establish standards, policies, and procedures for networks;\n* Plan, implement, verify, and resolve logical network issues of high complexity across various vendors and mobility infrastructures.\n\n \n\n**Requirements and qualifications** \n\n* Completed high school education;\n* Skills in Level 2 technical support and in incident, problem, and change management tools and processes;\n* Knowledge of routing, networking, and servers; logical network configuration; and network problem analysis;\n* Skills in networking technologies and protocols, and network design.\n\n **Preferred qualifications:**\n\n \n\n* Undergraduate degree in progress;\n* Skills in server and network (protocols) configuration;\n* Familiarity with Google tools (Sheets, Docs) and network security;\n* Technical English.\n\n \n\n**Additional information** \n\n* Work culture that respects and values people;\n* Internal events covering diverse topics;\n* Collaborative environment that values personal and professional development;\n* Horizontal and vertical work environment—i.e., you are the protagonist of your career!;\n* Meals (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Childcare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-deducted Loan (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Discounts of up to 60% at Higher Education Institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in Pereiro, a city in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices in small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767511869000","seoName":"network-technology-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-jaguaribe/cate-other4/network-technology-analyst-6496151932621112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"7aadc88f-036f-4442-ab3e-bfd951cf5d78","sid":"33f6c75e-dfa7-41a7-8de0-8bd665861d67"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1767511869735,"categoryName":"Other","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"4000,4366,4373","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6496043524134612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Optical Transmission Network Analyst | GPON","content":"We are looking for an **Optical Transmission Network Analyst** to receive and handle Level 3 technical support tickets, with a focus on GPON and DWDM. Analyze problems, perform tests, and identify solutions to ensure network availability and quality. Design logical network architectures. Perform logical configurations on servers and equipment. Conduct traffic capacity studies and analyses. Analyze network traffic availability and quality.\n\n \n\nIf you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements to area routines and processes;\n* Populate area performance indicators;\n* Actively participate in organizational meetings and commitments when requested;\n* Provide support to employees on matters related to the area;\n* Use individual and collective personal protective equipment (PPE) when required;\n* Monitor availability, capacity, and quality of links, servers, and the logical layer of GPON and DWDM networks;\n* Monitor system, site, and infrastructure component performance to detect environmental deviations and prevent outages, logging fault occurrences and tracking incident resolution;\n* Collaborate with other support levels to ensure rapid resolution, network availability, and quality;\n* Receive, log, and handle Level 3 technical support tickets focused on GPON and DWDM;\n* Execute periodic compliance processes (e.g., access validation, directory validation);\n* Perform connectivity tests;\n* Analyze GPON and DWDM network link issues, conduct tests, and identify solutions to ensure network availability and quality;\n* Design logical network architectures;\n* Design network deployment projects;\n* Perform logical configurations on servers and equipment;\n* Conduct traffic capacity studies and analyses;\n* Actively participate in crisis rooms impacting business operations;\n* Analyze network traffic availability and quality;\n* Perform configurations to ensure network traffic integrity;\n* Handle mission-critical incidents;\n* Create and maintain up-to-date technical procedures and knowledge base;\n* Establish standards, policies, and procedures for networks;\n* Plan, implement, verify, and troubleshoot logical network issues across multiple vendors and mobility infrastructures;\n* Provide administrative support to the Network and Optical Transmission Coordinator, as needed;\n* Open service requests for hosting, materials, and fleet.\n\n \n\n**Requirements and Qualifications** **Level I**\n\n \n\n* Currently pursuing a degree in STEM fields;\n\n **Levels II and III**\n\n \n\n* Completed bachelor’s degree in STEM fields;\n* Minimum 2 years of experience in the field;\n* Experience with Level 3 technical support;\n* Knowledge of routing, networking and servers, logical network configuration, network problem analysis, and technologies.\n\n **Preferred qualifications:**\n\n \n\n* Experience configuring servers and networks (protocols);\n* Familiarity with Google tools (Sheets, Docs), network security, and data transmission technologies such as GPON, DWDM, OTN, Ethernet, and MPLS;\n* Technical English proficiency.\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that fosters personal and professional development;\n* A flat and growth-oriented structure—meaning you are the protagonist of your own career!;\n* Meal benefits (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Insurance Plan;\n* Dental Insurance Plan;\n* Life Insurance;\n* Childcare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-deductible loans (available after 6 months);\n* Up to 50% discounts on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at Higher Education Institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. 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