Customer Service Agent

**Description and Responsibilities:** **Schedule:** Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break **Level:** Operational
- Support members
- Provide telephone support
- Formalize approved proposals

Job Summary: Perform preventive and corrective maintenance on agricultural machinery, diagnosing and resolving mechanical, electrical, and electronic failures. Key Highlights: 1. Preventive and corrective maintenance on agricultural machinery. 2. Diagnosis and resolution of mechanical, electrical, and electronic failures. 3. Use of diagnostic scanners and analysis of electronic parameters. #### **Main Responsibilities:** * Perform preventive and corrective maintenance on agricultural machines and equipment, such as **tractors, sprayers, and implements**; * Diagnose and resolve **mechanical, electrical, and electronic failures** in equipment; * Use **diagnostic scanners** for agricultural machinery, performing: Reading and interpretation of **fault codes**; Analysis of **electronic parameters**; Accurate technical support in identifying and correcting electronic defects; * Carry out adjustments, testing, and release of equipment after maintenance; * Ensure organization, safety, and proper maintenance of tools and the work environment; * Maintain **good interpersonal relationships and teamwork**, collaborating with peers and leadership. #### **Requirements:** * Solid knowledge of **agricultural machines and equipment**; * Experience with **electrical and electronic diagnostics**; * Practical experience using **agricultural diagnostic scanners**; * **Brazilian National Driver's License A/B**; * Strong interpersonal skills and collaborative mindset. #### **Preferred Qualifications:** * Prior experience on farms or agricultural processing plants; * Training courses in agricultural, electrical, or electronic mechanics. **Working Hours:** Monday to Saturday, from 07:00 to 17:00 ### **Employment Type:** CLT ### **Benefits:** Meal Voucher, Dental Plan, Medical Insurance x, Life Insurance ### **Department:** Operations / Production

João Silva
Indeed · HR