Customer Service Agent

Description

Job Summary: A professional responsible for servicing and supporting cooperative members, contributing to commercial proposals, registration maintenance, and achievement of targets. Key Highlights: 1. Direct service and support to cooperative members 2. Assistance in preparing commercial proposals 3. Support in maintaining up-to-date registrations **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break **Level:** Professional **Employment Type:** Tenured \- CLT labor code Provide service to cooperative members; Provide telephone support to cooperative members; Meet the needs of cooperative members; Contribute to results and achievement of established targets; Assist in preparing commercial proposals for products and services offered to cooperative members; Support maintaining up-to-date cooperative member registrations; Guide and expedite service delivery to cooperative members; Assist cooperative members with access and usage of electronic channels; Formalize approved renegotiation proposals. **Requirements:** Completed or currently pursuing a Bachelor's degree in Administration, Accounting, Economics, Business Management, or related finance fields; Intermediate-level proficiency in Microsoft Office suite; Basic knowledge of sales techniques; Previous experience in commercial roles and customer service; Ability to communicate clearly and effectively (verbally and in writing); Teamwork skills; AMBIMA certification is a plus; Strong communication and interpersonal skills. **Benefits:** Medical assistance, Dental assistance, Gym allowance, Childcare allowance, Education allowance, Profit-sharing program, Private pension plan, Life insurance, Meal voucher