RECEPTIONIST

Description

Job Summary: Customer, patient, and visitor service and support in a hospital setting, performing internal controls, scheduling appointments, and organizing documents with an emphasis on humanization and ethics. Key Highlights: 1. Greet and provide support services to customers, patients, and visitors 2. Carry out customer service routines in compliance with legal requirements 3. Focus on humanization, ethics, commitment, and teamwork **Occupation:** Receptionist / Customer Service R$ **Salary Expectation** R$ 1\.621,00 **Number of Positions** 1 **Working Hours** From 08:00 to 18:00 **Education Level** Completed High School (Secondary Education) **City** Juiz de Fora \- MG * R$ **Salary Range** R$ 1\.621,00 * **Number of Positions** 1 * **Working Hours** From 08:00 to 18:00 * **Education Level** Completed High School (Secondary Education) * **City** Juiz de Fora \- MG Applications for this opportunity close on **01/30/2026** ### **Job Description** Brief Description: Greet and provide support services to customers, patients, and visitors of the hospital institution, identifying them, ascertaining their needs to provide information, directing them to the appropriate individuals or departments, and initiating required procedures while performing internal controls. Provide service and support to patients attending consultations and/or examinations. Mission: Perform customer service routines in compliance with legal requirements and internal hospital regulations, managing appointment schedules, recording messages, supporting medical and speech therapy staff, answering phone calls, and filing department-related documents. Key Responsibilities \- Admit outpatient patients; \- Direct patients to examination areas and consultation rooms; \- Provide information to patients; \- Schedule consultations and examinations in person and by phone; \- Daily verification and monitoring of consultation and examination schedules; \- Train and supervise new staff members in the department; \- Organize and request materials used in the outpatient clinic; \- Organize documents and respond to requests from other institutional departments as needed; \- Patient reception; \- Provide instructions to patients; \- Perform daily checklists for assigned departments; \- Maintain cleanliness and organization; \- Clean and disinfect examination room instruments; \- Assist with examination requests and preoperative instructions; \- Control outpatient expenses; \- Restock supplies in all consultation rooms, examination rooms, and sterilization areas; \- Replace examination request forms in all consultation rooms; Skills – Attitudes • Commitment; • Ethics; • Humanization; • Flexibility; • Emotional Balance; • Commitment to Quality; • Agility; • Focused Attention; • Communication; • Customer Focus; • Initiative; • Teamwork; • Organization. ### **Prerequisites** \- Completed High School; \- Proficiency in Microsoft Office (basic); ### **Benefits** Meal Voucher \- R$ 200.00 Attendance Bonus \- R$ 303.60 Hazard Pay \- R$ 303.60 Dental Plan Health Insurance (after probationary period). Applications for this opportunity close on **01/30/2026** #### **About the Company** #### **Location** *Catarina de Castro Street, 75 • Morro da Glória • 36\.036\-060 • Juiz de Fora \- MG*