Commercial Manager

Description

Job Summary: The professional will be responsible for researching and implementing new commercial processes, managing sales teams, developing new businesses, and participating in the strategic management of offerings. Key Highlights: 1. Working in a team passionate about technology and innovation 2. Focus on developing new businesses and managing key accounts 3. Opportunity for growth within an expanding technology company Get closer! We are a technology-passionate team transforming how people interact, delivering a perfect blend of humans and robots. We do not discriminate based on gender, ethnicity, socioeconomic status, religion, or sexual orientation: none of these factors matter for any challenge you choose to embrace with us. For us, your talent is what counts! **\#vemserSNX** * **On-site work required in Juiz de Fora/MG.** * **Travel availability is mandatory.** **Responsibilities and Duties** * Research and implement new processes for the Commercial Department by assessing needs and conducting market research, aiming to drive improvements, innovation, and integration with complementary platforms; * Calculate team commissions, develop and monitor performance results, guide activities with a focus on continuous improvement, and provide support to team members; * Create and monitor Commercial Department KPIs, sales conversion, and deal closure; * Manage and monitor partner development—including new partners—as well as bidding processes; * Develop new businesses, manage sales, lead prospecting and expansion into new markets, and apply expertise in complex negotiations and key account management; * Organize sales events and campaigns, prepare sales forecasts, and contribute to the development of commercial policies and processes; * Execute administrative routines for the commercial department, including data management and organization, report generation, market analysis, pricing, and strategic support for offering positioning. **Requirements and Qualifications** **Hard Skills** * Intermediate-level English proficiency; * Project management knowledge; experience in project-based sales; * People management skills; * Systems integration knowledge; * Familiarity with the software market; * Intermediate-level proficiency in Microsoft Office Suite, networks, and telecommunications; * CRM usage experience; * KPI analysis and monitoring. **Soft Skills** * Leadership ability; * Negotiation capability; * Planning skills; * Proactive problem-solving; * Resilience when facing challenges; * Empathy in interpersonal relationships; * Creativity in generating solutions. **Additional Information** Beyond an excellent work environment, here you can also grow and thrive! Our benefits for you: * Comprehensive health insurance plan. * Dental insurance plan! So you can smile beautifully! * Life insurance—because safety matters! * Birthday day off! A full day off during your birthday month. * House Silver Awards! We value your tenure with extra time off and bonuses. * QI Program [referrals resulting in hires are rewarded]; * SNX Beach [voucher to complement your beach stay]; * Udemy partnership [continuous professional development so you never stop growing]; * Wellhub, to exercise freely! * Innovation culture—to unleash your creativity! Your next step could be our greatest discovery! At Smart NX, you have the opportunity to join a technology company striving for exponential growth in the Brazilian and Latin American markets. To achieve this, we developed the Suite to deliver true omnichannel capabilities—voice, messaging, automation, and integrations—all in one place, enabling agile, integrated, and user-friendly experiences. We are over 100 people passionate about what we do, located in Juiz de Fora, São Paulo, and Porto Alegre. We serve the national market across sectors such as Retail, Contact Centers, Services, Healthcare, Education, Cooperatives, Fintechs, Banks, and Government Entities.