Job Summary: We are seeking a Customer Service Representative to delight Leiturinha customers by delivering efficient and empathetic support, transforming lives through reading. Key Highlights: 1. Passion for delighting customers and transforming lives through reading. 2. Provide support and retention across all customer service channels. 3. Report feedback to improve processes and products. **Location:** Poços de Caldas, MG **Working Hours:** Monday to Friday, 9:00 AM to 3:20 PM, with occasional Saturday shifts **About Sandbox Group** Sandbox is a global group headquartered in London, operating a network of learning-focused businesses, with offices in London, New York, São Paulo, and Bilbao. At Sandbox, we aim to build, unite, nurture, and support the growth of a diverse family of brands and services alongside partners, entrepreneurs, and like-minded operators — where the whole is greater than the sum of its parts. All with one goal: fun and engaging learning. **Our Mission:** To inspire and empower lifelong learning through fun and immersive experiences, driving a global movement where innovative edutainment enriches lives, fosters connections, and shapes a brighter future for all ages. **Our Values:** * Excellence as the standard * Continuous learning * Collaboration as the engine * Diversity as a strength **About the Role** We are looking for an outstanding Customer Service Representative to join our team! If you love delighting customers, are passionate about delivering exceptional experiences, and believe in the power of reading to transform lives, this role is for you! As a **Leiturinha** Customer Service Representative, you will be the bridge between our subscribers and the enchanting world of books, ensuring efficient, empathetic, and solution-oriented support. ✨ Join us in spreading knowledge and making a difference! **Your Day-to-Day Responsibilities** * Handle support and retention activities across all company customer service channels; * Triage incoming requests from our users; * Deliver an excellent experience to our users; * Regularly report feedback to leadership, including suggestions and data for improving internal processes and products. **Qualifications** * Knowledge of customer service techniques; * Completed high school education; * Strong communication skills; * Sales and persuasive argumentation skills; * Proficiency in reading, writing, and text comprehension; * Ability to quickly learn technological systems (customer service and call center platforms). **What We Offer** * A collaborative and innovative environment with real development opportunities. * A culture that values diversity, autonomy, and continuous learning. * The chance to contribute to projects directly impacting the experience of thousands of families. * Meal/Voucher Allowance: BRL 924/month * Health Insurance * Dental Insurance * Childcare Assistance * School Supplies Allowance * Wellhub * Life Insurance * Leiturinha Subscription Sandbox Group values diversity. We celebrate different perspectives and are committed to creating an inclusive environment for all employees.
João Silva
Indeed · HR
João Silva
Indeed · HR
