Customer Service Internship

Description

Job Summary: An opportunity to work in customer service, supporting logistics operations and contributing to excellence in customer relationships. Key Highlights: 1. Experience the daily routine of a frontline customer service team 2. Focus on the "Customer First" approach 3. Support leaders and coordinators in activities and performance indicators ### **Job Title** Customer Service Internship ### **Job Description** **Customer Service Internship** An opportunity in the Contact Center area to experience the daily routine of a team operating on the frontline of customer service, supporting logistics operations and contributing to excellence in our relationships with customers. **Your role:** * Perform operational customer service tasks, such as scheduling, sending materials to the field, monitoring logistics processes, and others. * Respond to customer requests according to their needs, with a focus on the "Customer First" approach. * Support area leaders and coordinators in customer service activities and in tracking departmental performance indicators. * Update area performance indicators whenever necessary. **You are the right person if:** * You are currently pursuing an undergraduate degree in Business Administration, Management Processes, Economics, or Accounting. * You are available to intern from 7:45 AM to 3:20 PM in Varginha, three days per week onsite and two days remotely. * You have intermediate Excel skills. * You possess skills such as proactivity, attention to detail, organization, and teamwork. **How we work together** We believe we create greater impact when we work together rather than separately. For our office-based team members, this means working onsite at least three days per week to collaborate and build connections with others. Onsite positions require the employee’s full-time presence at company facilities. For employees in field-based roles, their responsibilities are performed more effectively outside company facilities—typically at customer or supplier sites. **About Philips** We are a health technology company. Our entire company is built on the belief that every human being matters—and we won’t stop until everyone, everywhere, has access to the quality healthcare we all deserve. Do the work of your life to help improve the lives of others. * Learn more about **our businesses**. * Discover **our rich and inspiring story**. * Learn more about **our purpose**. If you’re interested in this role and have many—but not all—of the required experiences, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion **here**.