Transport Assistant

Description

Job Summary: The Transport Assistant will be responsible for managing communication with customers and carriers, resolving incidents, and ensuring end-to-end order tracking to maintain operational fluidity. Key Highlights: 1. Dynamic involvement in resolving logistical deviations. 2. Direct interface with customers and carriers. 3. Opportunity to work within a sports ecosystem. For us, sport is more than just practice: it’s movement! This movement allows us to see sport in all its diverse expressions and strengths. That’s why we play together—as one team—to build the world’s largest, most democratic sports ecosystem for everyone: fans, admirers, amateur or professional athletes, and those who value sport. All of this, powered by iconic brands. We connect you to Sport. For sports products, count on CENTAURO—the largest omnichannel retail network in Latin America—and Nike, distributed by FISIA, the most valuable brand in the sports industry. Additionally, we invest in multiple ventures focused on sports, entertainment, and lifestyle. When you think of sport, rest assured: Grupo SBF will be there—elevating the sports segment to a new level. If you’re driven by sport—or moved by it—your place is here with us! Join \#SeleçãoSBF; there’s always room for new talents. **Responsibilities and Duties** **About This Role:** As a **Transport Assistant**, you’ll step onto the field with the following responsibilities: * Contact customers in cases of delivery delays, ensuring clear communication and expectation alignment; * Interface with carriers (via e\-mail and WhatsApp) to request status updates and resolve incidents; * Analyze tickets via Zendesk, investigate root causes, and define action plans; * Monitor orders from start to finish, ensuring timely status updates and deadline compliance; * Act with urgency in resolving logistical deviations; * Use Excel to track and monitor operational KPIs; * Maintain close relationships with analysts and related departments to ensure operational fluidity; * Manage and monitor tickets until final resolution; * Support customer operations such as Centauro and Nike, respecting SLAs and specific requirements; * Escalate critical issues to responsible parties to ensure swift decision-making; * Proactively identify and mitigate operational risks. **Requirements and Qualifications** **What You Need for This Role:** * Completed high school education; * Intermediate to advanced Excel proficiency. **Preferred Qualifications:** * Undergraduate studies in Logistics, Business Administration, or related fields (in progress); * Prior experience in logistics, transportation, or customer service; * Experience monitoring orders and managing incidents; * Familiarity with customer service tools such as Zendesk. **Let’s Move Sport!** **Additional Information** * Medical Assistance; * Dental Assistance; * Ativa (Benefits Club); * Discount on products sold via Centauro’s e\-commerce; * Discount on products sold at Centauro’s Extrema Outlet; * Discount on medications at Droganetto, São Paulo, and Pacheco pharmacies; * FitDance Plus; * Gympass; * Happy Day Off; * Empresa\-Cidadã Leave (Maternity and Paternity); * PAC \- Employee Support Program; * Group Life Insurance; * Cafeteria \- Company provides meals; * Food Basket; * Free shuttle service in the following regions: **Bragança Paulista** \- São Paulo, **Vargem** – São Paulo, **Extrema** – Minas Gerais, **Itapeva** – Minas Gerais, and **Camanducaia** – Minas Gerais; * SESC; * Senac \- Discounts. For us, sport is more than just practice: it’s movement. It has the power to move people through exercise, passion for their favorite team, enjoyment of a dance class, or the strength of iconic brands. Because we recognize sport’s power across all its expressions, we work together with grit and energy to build the world’s first sports ecosystem—bringing together diverse opportunities so people can engage with and be impacted by the power of movement. When you think of sport, you can be certain: Grupo SBF will be there—whether through Centauro’s stores and e\-commerce (Latin America’s largest multi-brand sports retailer) or through Fisia, Nike’s official distributor in Brazil. Here, movement never stops. Whether you’re a practitioner or enthusiast, fan or devotee: Grupo SBF is for you. We are healthily nonconformist, doers, and firmly convinced of the importance of bringing movement to more and more people. If you’re driven by sport—or moved by it—we extend an invitation: how about working for it too?