Job Summary: Responsibilities include addressing inquiries, resolving hardware and software issues, performing preventive and corrective maintenance, and configuring systems and networks. Key Highlights: 1. Remote and on-site technical support for employees 2. Configuration of networks, corporate applications, and Microsoft 365 3. Maintenance of operating systems, software, and hardware Responsibilities: * Address and resolve inquiries and issues related to hardware, software, and networks. * Perform preventive and corrective maintenance on IT equipment. * Assist with installation, configuration, and updating of systems and programs. * Log and track support tickets, ensuring clear communication with users. * Contribute to continuous improvement of technical support processes. * Provide remote and on-site technical support to employees in Brazil; * Configure networks, corporate applications, Microsoft 365, VPN, SAP, and Active Directory; * Perform installation and maintenance of operating systems, software, and hardware; * Assist with configuration of SAP access and related tools; * Diagnose and repair hardware issues, replace defective components, and perform preventive maintenance; * Install operating systems (Windows, Linux, macOS), software, and peripherals such as printers and scanners; * Provide user support, resolve technical issues, and guide users on equipment and program usage; * Configure local area networks (LAN), internet connections, connected devices, and troubleshoot connectivity issues; * Install antivirus software, perform backups, and recover data in case of failures. Requirements: * Intermediate knowledge of networks, operating systems (Windows, Linux), and computer hardware. * Strong communication skills and willingness to assist users. * Prior experience in technical support is desirable.
João Silva
Indeed · HR
João Silva
Indeed · HR
