Verity is looking for new talents! We are an innovation and digital transformation consulting firm, and we’re seeking a **Looker Analyst** to join us on this journey. Here’s a look at the experience and knowledge you’ll need to accelerate and transform with us: **Responsibilities and Duties** * Create CSAT and NPS dashboards/visualizations. * Consolidate existing information into a Looker dashboard, structuring and organizing visualizations. * Develop a dashboard for mapping customer experience gaps, considering backlogs from teams involved in the customer journey/experience. * Create and monitor CX team effectiveness and efficiency metrics, making all data available within Looker. * Support the structuring and maintenance of governance for these data and dashboards. **Requirements and Qualifications** * Proficiency in Looker (primary skill). * Ability to work with diverse data sources and consolidate them. * Experience with CSAT, NPS, and CX metrics. * Prior knowledge of Qualtrics is desirable. **Additional Information** **Here, we are human, we are digital, we are Verity!** **Everything we do is grounded in our Fascinating Values**: * Technology: Our passion for technology drives us to modernize and accelerate businesses; * Transparency and Commitment: We are guided by transparency and commitment to delivery; * Human Connection: We are humans who listen empathetically and collaborate across differences; * Experience: We build our reputation by challenging ourselves daily to deliver the best experiences for our clients and colleagues; This is how we create innovative experiences for the digital world—inspiring ownership and delivering outstanding results for our clients, always focused on methodology, technology, and people. We’ve been certified as one of the Best Places to Work by Great Place To Work, and each day we implement initiatives that further improve our workplace. At Verity, you’ll enjoy: * Meal allowance * Food allowance * Remote work allowance * Health insurance * Dental insurance * Life insurance * Discount partnerships * Agreements with establishments and educational institutions * Regular agile training sessions * Alura course licenses * Verity Break * #VerityWithYou * Viva Engage **So, are you ready to create innovative experiences for the digital world?** Verity is a digital transformation and innovation consulting firm. We develop and accelerate digital products, delivering tangible results through technology. We combine Artificial Intelligence, Design, and Software Engineering to provide application modernization, digital experiences, outsourcing, and consulting. With Verity Quantum—our AI framework featuring multiple pre-built agents—we also help companies create and orchestrate their own intelligent agents. For 15 years, we’ve worked with over 100 industry-leading companies—including banks, payment providers, insurers, healthcare organizations, manufacturers, and service providers—to transform businesses and accelerate outcomes. #### **VERITY INITIATIVES** At Verity, we run numerous initiatives that foster knowledge sharing: #### **DOING THE BEST AND WHAT’S RIGHT, ALWAYS** This is the mantra guiding us—from modernization to digital acceleration—as we deliver end-to-end, cutting-edge technology journey solutions. #### **THE PERFECT OPPORTUNITY** Being a Veriter means having the courage to evolve, think differently, and contribute insights never imagined before. At Verity, you’ll receive meal and food allowances, health and dental insurance, life insurance, a partnership with Total Pass for health care, remote work allowance, access to development courses, a birthday day off, and many other continuously emerging initiatives.