CEMIG Customer Service Representative

Description

Job Summary: We are seeking professionals to work as Relationship Attendants at CEMIG, providing direct support to the company's customers with a focus on excellence and agility. Key Highlights: 1. In-person customer service focused on excellence and courtesy 2. Clarification of inquiries and registration of energy service requests 3. Opportunity to engage in direct relationship management with CEMIG customers CEMIG CUSTOMER SERVICE REPRESENTATIVE POSITION AVAILABILITY TO TRAVEL Position: Customer Service Representative – CEMIG Work Location: POUSO ALEGRE/MG Employment Type: CLT Schedule: Rotating 5x2 shift – Shift hours: 7:30 AM to 5:18 PM Salary: BRL 1.870; after 3 months increases to BRL 2.294. Benefits: Meal Voucher: BRL 31.34 per working day Attendance Bonus: BRL 200.00 Transportation Voucher Dental Plan Life Insurance Gympass Plan UCVS Job Description: We are seeking professionals to work as Relationship Attendants at CEMIG, providing direct customer support to the company. The role involves in-person customer service, focusing on excellence, courtesy, and agility in clarifying inquiries, registering requests, conducting negotiations, and providing guidance regarding electricity services. Responsibilities: Provide in-person customer service. Clarify inquiries regarding bills, consumption, power disconnection/reconnection, duplicate bill issuance, and other CEMIG services; Route requests to responsible departments when necessary; Meet quality targets, average service time, and customer satisfaction goals. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior customer service experience is a plus. Compensation: BRL 1.870.00 – BRL 2.294.00 per month Benefits: * Dental care assistance * Food basket * Life insurance * Meal voucher * Transportation voucher Work Location: On-site