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Job Summary: Professional responsible for managing customer appointments, monitoring customer service metrics, and proposing improvements to maximize customer satisfaction. Key Highlights: 1. Friendly environment focused on professional development 2. Opportunity to grow and make history at the company 3. Emphasis on ownership mindset and admiration for our products **What you will find here at our company?** An excellent place to work! It’s truly a joy to know that our employees consider Ypê an outstanding place to work! A friendly, professionally developing environment built on mutual trust across teams. Our employees see here an opportunity to grow and make history—whether through internal recruitment, development programs, training, or knowledge exchange across all our operations in Brazil. Here, we practice our ownership mindset by looking with admiration at each of our products, our social projects, and the value of our brand. After all, it is 100% Brazilian and crafted by people who truly believe in the words of our founder: ***“Hard work conquers all!”***. **Responsibilities and Duties** * Handle appointment scheduling requests for customers under your responsibility; * Manage schedules via corporate portfolio; * Monitor customer service metrics and hold meetings with customers and internal departments to evaluate results and propose improvement actions; * Propose and implement alternatives to maximize service delivery and customer satisfaction. **Requirements and Qualifications** * Completed or currently pursuing a Bachelor’s degree in Business Administration, Logistics, Exact Sciences, or related fields (Mandatory); * Proficiency in Microsoft Office suite (Excel and PowerPoint) is desirable; * SAP knowledge is desirable; * Power BI knowledge is a plus. **Worth mentioning:** Monday to Friday, 8:00 AM to 5:00 PM; Saturdays, 8:00 AM to 12:00 PM **Additional Information** **Here’s what we offer:** * Monthly product basket. * Cafeteria: breakfast, lunch, and dinner. * Health and dental insurance plans. * Cuidar Program: focused on health care and social assistance for you and your family. * Meal allowance. * Christmas basket at year-end and children’s kit for your kids. * PPR – Profit Sharing Plan. * Payroll-deductible loan. * Study grant. * Educary – Education program for youth and adults. * Life insurance with coverage up to 24 monthly salaries. * Gym benefit (Wellhub). * Chartered bus service. * On-site dental clinic. If you possess the above experience and competencies, we’re looking for a professional just like you! And if this role doesn’t quite match your profile, please share it and help make a difference! ***At Ypê, we value respect and diversity in all its forms and pluralities that make every person unique—including People with Disabilities, Race and Ethnicity, Age, Gender, Beliefs, Sexual Orientation, and Gender Identity. Thus, we invite everyone to participate in our selection processes. \#EveryoneCounts*** Founded in 1950, Ypê is a 100% Brazilian company and a leader in the hygiene and cleaning segment, committed for over 70 years to people’s well-being, quality of life, and health. **Our culture aims to uphold our core values: Care, Honesty, Humility, Disciplined Work, Ownership Mindset, Simplicity, and End-to-End Excellence.** Headquartered in Amparo, inland São Paulo, we operate five additional manufacturing units: Salto (SP), Anápolis (GO), Goiânia (GO), Simões Filho (BA), and Itapissuma (PE). We offer a diverse portfolio of products, organized into three categories: household cleaning, laundry care, and personal hygiene. We seek people who transform environments, live with optimism, and always strive to do their best—for consumers and for the business. People driven by innovation, who adapt quickly, act as owners, deliver on commitments, and take actions that contribute to the future of our people and our planet. **Shall we create a world that inspires care?** We are over 7,000 employees who believe in the power to transform the world. If you think the same way, join us!
