Flexcon Supervisor

Description

Job Summary: The internal sales supervisor manages the team, sets targets, interacts with customers, plans strategies, analyzes results, and optimizes processes to foster a collaborative work environment. Key Highlights: 1. Coordinate and supervise the work of internal sales representatives 2. Set clear objectives and monitor performance indicators 3. Promote engagement and motivation to maintain focus on results The internal sales supervisor plays an essential role within the sales team, particularly in monitoring and supporting internal processes. They serve as the liaison between the team and management, ensuring smooth workflow, achievement of objectives, and team support. * **Management of the internal sales team** Coordinate and supervise the work of internal sales representatives, ensuring targets are met. Conduct training to develop team skills, such as sales pitch, customer service, and tool usage. Promote engagement and motivation to maintain focus on results. * **Goal setting and tracking** Set clear team objectives aligned with company strategies. Monitor performance indicators, such as number of calls, sales conversion rates, and retention rates. * **Customer interaction** Ensure internal customers receive excellent service and remain satisfied throughout the purchasing process. Resolve more complex conflicts or issues escalated by the team. * **Sales planning and strategy** Participate in planning promotional campaigns and offers to attract more customers. Identify market trends and opportunities for optimizing the sales funnel. * **Reporting and analysis** Generate regular reports on performance, sales analysis, and achieved results. Present insights to managers and suggest improvements or adjustments to strategies. * **Sales processes and tools** Ensure internal sales representatives correctly use CRM (Customer Relationship Management) systems. Automate processes to increase efficiency and improve productivity. * **Maintaining a positive work environment** Manage conflicts and promote collaboration among team members. Encourage a culture of feedback and continuous improvement.