Customer Service Agent

Description

**Description and Responsibilities:** **Working Hours:** From 8 a.m. to 5 p.m., with a 1-hour lunch break **Level:** Professional **Employment Type:** Permanent – CLT * Provide service to cooperative members; * Offer telephone support to cooperative members; * Address cooperative members’ needs; * Contribute to achieving organizational results and established goals; * Assist in developing commercial proposals for products and services offered to cooperative members; * Support maintaining up-to-date cooperative member records; * Guide and expedite service delivery to cooperative members; * Assist cooperative members with electronic access and usage of electronic means; * Help cooperative members regularize their debts; * Formalize approved debt renegotiation proposals. **Requirements:** **Preferred Qualifications:** * Completed or ongoing undergraduate degree in Business Administration or related fields; * Certifications: CPA 10 and/or CPA 20; * Knowledge of financial institutions and financial cooperatives; * Knowledge of technical projects and rural production reports; * Financial products and services; * Sales techniques; * Computer literacy; * Strong communication skills and ability to work in a team; * Residence in São Pedro da União/MG; **Benefits:** Medical assistance, Gym allowance, Daycare allowance, Education allowance, Commissions, Profit-sharing, Life insurance, Meal voucher