Job Summary: Opportunity to work as an Intermediate-Level Support Analyst, responsible for resolving hardware, software, and network issues while ensuring system availability and information security. Key Highlights: 1. Intermediate-level support for end users and systems 2. Incident management, preventive maintenance, and information security 3. A culture that values autonomy, diversity, and rapid problem resolution Hello! Great to hear you’re interested in joining our team! Keep reading to learn more about this position! \>Responsibilities * Provide intermediate-level support to end users, assisting with hardware, software, and network-related issues. * Identify, analyze, and efficiently resolve technical issues, minimizing system downtime. * Perform configurations, updates, backups, and preventive maintenance on organizational equipment and software. * Log incidents, resolutions, procedures, and configurations in ticketing systems and internal documentation. * Assist in escalating complex issues and collaborate on infrastructure improvement projects. * Monitor system performance, identify potential failures, and ensure service availability. * Guide end users on proper system usage and information security best practices. * Contribute to team efforts in implementing new systems, upgrades, and infrastructure improvements. * Ensure support practices align with the organization’s information security policies. * Remote support via Endpoint Central for employees located in other Brazilian states and LATAM (in case of overflow to LATAM). * Technical assistance in contracting internet links for new locations. * Patch Management oversight via Endpoint Central. * Access and permission management in Google Workspace. \>Ideal Profile * Knowledge of operating systems (Windows, Linux, macOS). * Understanding of computer networks, TCP/IP, DNS, DHCP. * Experience supporting hardware (printers, computers, peripherals). * Familiarity with remote support and ticketing tools (e.g., Jira, Zendesk). * Knowledge of information security. * Prior experience in technical support or help desk roles. \>Education Bachelor’s degree in Technology or related fields \>Preferred Qualifications: * Strong ability to proactively and efficiently solve problems. * Ability to work collaboratively and under pressure. * Commitment to continuous learning and staying updated on emerging technologies. \>Why Join Us: Every day, we strive to inspire and make it easy for thousands of people to transform their daily routines and the cities they live in. We have purpose—we believe in sustainability, collective responsibility, healthier routines, and better urban spaces for everyone. We are growing rapidly and want our entire team to grow alongside us. At Tembici, our culture values autonomy, diversity, and rapid problem resolution. We seek individuals who believe that going further is possible when working together. Minimum Education Level: Bachelor’s Degree * Profit Sharing Program (PLR) * Language Course Benefit * Life Insurance * Employee Purchase Plan * Pet Care Plan * Birthday Day Off * University Partnership Program * Medical Assistance * Private Pension Plan * Dental Assistance * Commuter Allowance * Meal Allowance * Food Allowance * SESC Partnership Program * Citizen Company Policy (extended maternity and paternity leave)