Job Summary: Work as a Junior Support Analyst, providing agile and efficient technical support to users, contributing to operational continuity and professional development. Key Highlights: 1. Agile and efficient user support 2. Focus on learning, organization, and customer service 3. Opportunity for professional growth in the infrastructure area Work as a Junior Support Analyst, delivering technical support to users and ensuring proper functionality of IT resources. The role’s mission is to provide agile and efficient support, contributing to operational continuity. Work emphasizes learning, organization, and customer service. Contribute to environment stability and professional development in the area. **Responsibilities** — Respond to in-person and remote support requests. — Provide support for Windows 10/11 and Microsoft Office Suite. — Install and configure software. — Perform basic hardware maintenance. — Support mobile devices (Android/iOS). — Manage IT asset inventory. — Assist with basic network and server routines. **Requirements** — Currently pursuing or completed degree in IT or related fields. — Basic technical support knowledge. — Knowledge of Windows and Microsoft Office Suite. — Familiarity with hardware and mobile devices. — Strong verbal and written communication skills. — Patience when supporting users. — Organizational skills and ability to prioritize tasks. — Proactivity and commitment. **Preferred Qualifications** — Initial experience in technical support. — Interest in advancing within the infrastructure field. — Quick learning ability. — Collaborative mindset. — Interest in an IT career. **Additional Information:** Work Model: On-site Work Location: Água Branca, São Paulo - SP Working Hours: Business hours. Employment Type: PJ.