We are looking for an \*IT Support Analyst\* to join our team. This professional will be responsible for providing technical support, maintaining efficient IT infrastructure, and collaborating in the implementation of technological improvements. **Responsibilities and duties*** Provide technical support for systems, equipment, and networks. * Diagnose and resolve hardware and software incidents. * Monitor system performance, identify failures, and propose preventive solutions. * Assist in the implementation and configuration of new internal systems and applications. * Maintain organized and up-to-date technical documentation. * Train and assist users in effectively using tools. * Perform preventive maintenance on systems and equipment. * Provide support and maintenance for Android devices used in indoor media. **Requirements and qualifications*** Previous experience in IT technical support. * Knowledge of hardware, Windows operating systems, and networks. * Familiarity with Android devices. **Additional information** Have good interpersonal skills. Be available for on-call shifts. Mobiplus is expanding and seeking professionals aiming for growth in the field who can overcome challenges related to improvement and excellence in technical support. We have developed a digital indoor media management platform compatible with any device, enabling complete remote control of your screens. With innovative DNA and expertise in technology, we meet market needs by facilitating efficient media management for various segments.