Job Summary: The professional will be responsible for providing technical customer support, delivering initial support, registering and tracking service tickets, and guiding customers on the use of services and systems. Key Highlights: 1. Focus on innovative Fiber Optic Technology Infrastructure solutions 2. Technical customer support with emphasis on quality 3. Organization of requests and compliance with company procedures BHNET Telecom is a company focused on innovative, high-value-added Fiber Optic Technology Infrastructure solutions, offering the market the best services, support, and technical solutions. **Job Responsibilities** * Responsible for providing technical customer support, delivering initial support, registering and tracking service tickets, guiding customers on the use of services and systems, and assisting in resolving issues related to internet and contracted services. Works with an emphasis on quality of service, organization of requests, and compliance with company procedures. **Minimum Requirements** * **MUST RESIDE IN NOVO CONTAGEM OR THE CONTAGEM REGION;** * Completed High School; * Strong communication skills; * Ability to work effectively in a team; * Proactive. **Preferred Qualifications** * Proficiency in Microsoft Office Suite; **Additional Information** * Schedule: Monday to Saturday, 1:00 PM to 8:20 PM, with a 1-hour lunch break * Salary: Starting from $1680.74 * Benefits: Meal Allowance (Swile), Transportation Allowance, discount on BHnet internet plan. **If you meet the above criteria, apply for this position!** Employment Type: Full-time CLT Compensation: R$1.680,74 – R$1.850,59 per month Benefits: * Meal allowance * Food allowance * Transportation allowance Work Location: On-site