Customer Support Intern

Description

Job Summary: We are seeking an early-career professional to provide customer support, assist with basic support requests, and ensure a positive user experience. Key Highlights: 1. Essential role in strengthening customer relationships 2. Focus on development within an innovative and collaborative environment 3. Opportunity to launch a technology career with a customer-centric focus Zucchetti is an Italian multinational technology company with 15 years of presence in Brazil and operations in over 50 countries. With more than 800,000 customers, Zucchetti is Italy’s largest and leading software developer, investing heavily in innovation and generating over BRL 9 billion in annual revenue. By uniting people and technology, we create innovations that improve everyone’s lives. We know our mission—to innovate in order to transform—can only be achieved through talented, purpose-driven individuals. We value stories and connections. Zucchetti talents embody values such as collaboration, responsibility, autonomy, innovation, determination, and strong motivation! Our commitment to developing our talent is as strong as their commitment to the company’s growth. We grow together! **Position:** ---------- We seek an early-career professional to deliver customer support within the Customer Experience area, assisting with basic support requests and ensuring a positive user experience. This role is essential for strengthening customer relationships and contributing to service quality. **Responsibilities** * Provide basic customer support, ensuring clarity and responsiveness; * Log and update support tickets in support tools; * Follow scripts, checklists, and standardized procedures; * Review AI-generated responses to ensure quality and accuracy; * Guide users on simple usage questions; * Gather information on more complex issues and escalate to the responsible team; * Monitor case resolution and provide timely updates to customers; * Assist in organizing support-related information and reports; **Requirements:** --------------- If you are at the beginning of your career and seeking growth in an innovative, collaborative, and continuously learning environment, this opportunity is for you! We value professionals interested in technology, with strong communication skills and a desire to evolve alongside the business. **Technical Competencies** * Basic technical support knowledge (e.g., password resets, access management, simple configurations); * Logging and tracking support tickets; * Basic Excel knowledge; **Preferred Qualifications:** Familiarity with customer support tools such as Zendesk, Movidesk, or Intercom, and initial exposure to Help Desk platforms, CRM systems, and ticketing systems. **Behavioral Competencies** * Interpersonal skills * Collaborative mindset * Autonomy and accountability * Integrative analysis * Courage and creativity * Learning agility * Knowledge sharing * Positive approach * Results orientation * Proactivity **What We Value in Zucchetti Culture** * Customer focus and solution orientation; * Positive interpersonal relationships and collaboration; * Autonomy coupled with accountability; * Integrative analysis and conscious decision-making; * Courage, creativity, and openness to new ideas; * Continuous learning and knowledge sharing; * Positive attitude, results orientation, and proactive career ownership. **Additional Information:** ----------------------- Here, you’ll find a welcoming, dynamic, and continuously developing environment. We encourage learning, knowledge exchange, and professional growth while respecting each employee’s well-being and individuality. This position is ideal for those wishing to launch a technology career focused on customer support and experience. **What We Offer for This Position** * Market-competitive internship stipend; * Meal Allowance: BRL 385.00 via Ifood Card (credited on the first business day of each month); * StarBem (Telemedicine) – fully covered medical, nutritional, and psychological consultations. * GoGood & TotalPass – access to gyms and wellness services. * Life Insurance – fully covered by the company. * Coffee and English – monthly online English practice session (45 min). * Birthday Day Off. Contract Type: Internship * All our positions are open to persons with disabilities (PwD) If you wish to join a team that values innovation, personal growth, and well-being, this is your opportunity. Come build your future with us and leave your mark at Zucchetti!