Job Summary: Technical support professional for hardware, software, and networks, focused on maintenance, configuration, and user assistance. Key Highlights: 1. Hardware, software, and network support and troubleshooting 2. Preventive and corrective maintenance of IT equipment 3. Remote and on-site technical support for employees in Brazil Responsibilities: * Provide assistance and resolve issues related to hardware, software, and networks. * Perform preventive and corrective maintenance on IT equipment. * Assist with installation, configuration, and updating of systems and applications. * Log and track support tickets, ensuring clear communication with users. * Contribute to continuous improvement of technical support processes. * Provide remote and on-site technical support for employees in Brazil; * Configure networks, corporate applications, Microsoft 365, VPN, SAP, and Active Directory; * Install and maintain operating systems, software, and hardware; * Assist with configuring access to SAP and related tools; * Diagnose and repair hardware issues, replace defective components, and perform preventive maintenance; * Install operating systems (Windows, Linux, macOS), software, and peripherals such as printers and scanners; * Support users, resolve technical issues, and guide them in using equipment and applications; * Configure local area networks (LAN), internet connections, connected devices, and troubleshoot connectivity issues; * Install antivirus software, perform backups, and recover data in case of failures. Requirements: * Intermediate knowledge of networks, operating systems (Windows, Linux), and computer hardware. * Strong communication skills and willingness to assist users. * Prior experience in technical support is desirable.
João Silva
Indeed · HR
João Silva
Indeed · HR
