Customer Support and Implementation Analyst - Divinópolis

Description

Job Summary: The professional will participate in training on public health management systems, provide Level 1 support, respond to customer service tickets and emails, and read technical bulletins. Key Highlights: 1. Participate in training on public health management systems 2. Provide Level 1 support for operational software-related questions 3. Practice appropriate management for public health administration **Vivver Sistemas** Vivver Sistemas has been operating since 1999, specializing in software management solutions focused on public health. The company delivers comprehensive, intelligent, modular, and highly integrated solutions, supported by a highly qualified technical and specialized team ensuring excellence in service delivery. Additionally, the company offers EAD (distance learning) courses to further enhance the capabilities of its employees and system users. Its headquarters is located in Belo Horizonte/MG, and its client portfolio includes public institutions across the entire national territory, with regional offices in João Pessoa/PB, Macaé/RJ, Montes Claros/MG, and Passos/MG. **Job Responsibilities** * Participate in training on the use of public health management systems implemented by the company across all health establishments in client municipalities. * Provide Level 1 support to clarify operational questions regarding the use of the management software. * Apply appropriate management practices to address daily challenges in public health administration and related areas utilizing the software. * Record and track service tickets in help desk software to monitor performed activities and generate reports. * Respond to service tickets registered by internal and external customers in the help desk software, under appropriate technical supervision. * Respond to emails containing requests directed to the company's support team, under appropriate technical supervision. * Read bulletins, technical notes, and ordinances issued by the Ministry of Health, State Health Secretariats, and Municipal Health Secretariats. **Requirements** * Intermediate computer literacy * Undergraduate degree (in progress or completed) * Residency in **Divinópolis/MG or nearby areas** * Prior experience in the health sector or in system support is desirable